Terms
Pax8 Partner Terms
Effective September 15, 2026.
1. Introduction.
The Pax8 Marketplace is where you can find, buy, sell, deploy and manage software and technology products. The Pax8 Marketplace includes products in categories like cybersecurity, continuity, infrastructure and operations, AI Products and Features (defined below in Section 6), business intelligence, IT management and business automation (Products). Products can take many forms, including professional services, software as a service, infrastructure as service, and AI Products and Features. The Pax8 Marketplace also includes the technology, features, and functionality that power search, quoting, billing, provisioning, and deployment (Platform). References in these Terms to the Pax8 Marketplace include both Products and the Platform.
These Pax8 Partner Terms set out your rights and responsibilities as a Pax8 Partner and apply to your use of the Pax8 Marketplace and use or resale of any Products. By becoming a Pax8 Partner, you are agreeing to these Pax8 Partner Terms and any other terms applicable to you (more on that below).
2. Other Terms that May Apply.
There are many ways to use the Pax8 Marketplace. Below are some of the other rules that may apply to you depending on how you use the Pax8 Marketplace and on what you buy from Pax8 (Additional Terms). We refer to the Pax8 Partner Terms, our Privacy and AI Notice, and the Additional Terms collectively as the Terms.
a. Pax8 Voyager Alliance. Pax8 Voyager Alliance is our Partner program. All Partners are automatically enrolled in Pax8 Voyager Alliance. For more information, please read the Pax8 Voyager Alliance Program Guide.
b. Specific Product Terms. You and your customers must accept and comply with the end user license agreement or other specific product terms applicable to the Products (Specific Product Terms).
c. Pax8 Direct Customer Terms. If you are purchasing Products for your own internal use, the Pax8 Direct Customer Terms apply to you. You can read them here.
d. Pax8 Vendor Terms. If you are selling your Products in the Pax8 Marketplace, the Pax8 Vendor Terms apply to you. You can read them here.
e. Pax8 Professional Services Terms. If you purchase services supplied by Pax8, the Pax8 Professional Services Terms apply to you. You can read them here.
f. API and Integration Documentation. If you use Pax8’s APIs, integrations or MCP Server, or create your own integrations, there are terms and documentation that may apply to you. You can find more information here and in the Integrations Hub in the Pax8 Marketplace.
g. Pax8 Beta and User Research Terms. If you participate in research, development, or testing opportunities offered by us, including Early Access Offerings and Research, the Pax8 Beta and User Research terms apply to you. You can read them here.
3. Your Account
To become a Pax8 Partner, you need to complete the sign-up form and create an account with Pax8 that is associated with a valid email address and a valid form of payment.
Make sure you provide accurate information about your account and your business. We may conduct a credit check, sanctions check, and/or other background check as part of the verification process. We can also reject a request to establish an account for any reason and can suspend your account or access to the Pax8 Marketplace.
You are solely responsible for (i) maintaining the confidentiality and security of your account login and password, and (ii) all activities that occur in connection with your account, regardless of whether the activities are authorized by your or undertaken by you, your employees or a third party. You must notify Pax8 immediately of any unauthorized use of your account, or any other actual or potential breach of security. You acknowledge and agree that we are not responsible or liable for unauthorized access to your account.
4. Your Rights and Responsibilities.
As a Partner you are granted the right to promote, resell, and provide Marketplace Products to your customers for their internal business use, in the permitted territories listed on our website. Your customers may not resell or further distribute Marketplace Products.
We will provide login credentials and instructions for accessing the Pax8 Marketplace. You may only allow your employees, consultants, or independent contractors to access your account and the Pax8 Marketplace, you may also provide limited access for your active customers. You must ensure that login credentials are kept secure at all times. You must notify us immediately of any unauthorized use of your account or security breaches. Pax8 disclaims all liability for any unauthorized activity in your account.
You are solely responsible for any non-Marketplace Products that you sell to or incorporate into your services to your customers, including when we provide functionality for you to include them in quotes. We shall not be responsible for the supply, licensing, provisioning or support of non-Marketplace Products.
You are also responsible for ensuring that your customers comply with our and any third-party vendor product terms when they access or use the Pax8 Marketplace or Marketplace Products.
5. Quoting and Ordering.
You are solely responsible for all quoting and ordering for your customers through the Pax8 Marketplace, including ensuring that orders are accurate and are correctly submitted. We shall not be liable for any costs or losses resulting from inaccurate, incorrect, or incomplete orders, or any delays or failures by you in submitting orders or renewals.
We reserve the right to reject any orders or renewals in our sole discretion. We may discontinue or reduce the availability of any or all Products upon 30 days’ notice.
6. AI.
a. General. The Pax8 Marketplace offers AI functionality, including traditional AI, generative AI and AI agents that may be able to take autonomous or semi-autonomous action (AI Agents). We refer to AI Agents, AI functionality, traditional AI and generative AI as AI Products and Features. We are committed to transparency, fairness, and accountability in how we use AI Products and Features in the Platform. For more information, please visit our Trust Center. AI Products and Features can produce output that is inaccurate, incomplete, biased, or fabricated. The performance of AI Products and Features can vary depending on context and input quality and may fail in ways that are difficult to detect or anticipate. You are solely responsible for evaluating suitability, implementing appropriate safeguards, and ensuring adequate human oversight of AI Products and Features and any output generated by AI.
b. Delegated Access. This section applies if you authorize or use AI Agents to access and perform certain functions in your account, such as signing in, creating or modifying carts, and placing orders. If you delegate access to an AI Agent, you are expressly authorizing the AI Agent to act on your behalf in your account. Actions taken by an AI Agent with delegated access will be treated as authorized by you. You are solely responsible for the conduct of AI Agents in your account and in the Pax8 Marketplace, including ongoing review and monitoring. You must promptly notify Pax8 of any issues or incidents relating to an AI Agent. Pax8 may restrict or terminate an AI Agent’s access to your account or the Pax8 Marketplace at any time for any reason.
7. Fees, Billing and Payment Terms.
a. Fees. You can find the fees for Products in the Pax8 Marketplace. Pax8 Voyager Alliance may specify other fees applicable to Partners. We will provide you with thirty (30) days’ notice of any increase in fees. We reserve the right to decrease fees without advance notice. We may suggest retail prices for Products, but you are solely responsible and liable for the pricing you set for your customers.
b. Customer Billing. Your payment obligations to us must be satisfied regardless of your customers’ billing or collection status. Unless you are using our billing service, you are solely responsible for billing your customers. You will provide any requested information to enable us to provide accurate billing, including customer details and usage.
c. Billing. We will invoice you monthly for new subscriptions, recurring fees, non-recurring fees, and any fees for purchase or use of Products not previously billed. Payments are due as specified on the invoice, subject to the terms of Pax8 Voyager Alliance, unless expressly agreed otherwise.
d. Payment Method and Payment Terms. You must provide and maintain a valid payment method. We will charge your payment method automatically when payment is due. Credit card payments in certain regions may incur a surcharge. The amount of surcharge, if any, will be specified on your invoice. Payment Terms may vary as specified by Pax8 Voyager Alliance or announced on the Pax8 Marketplace.
e. Billing Disputes. Disputes must be raised within 30 days of the invoice date by submitting a support ticket with the invoice number and explanation of the discrepancy. Any disputes must be based on reasonable grounds. Unreasonable disputes shall be subject to the original due date.
f. Past Due Amounts. If you fail to pay any undisputed amounts within 15 days of the due date, we may suspend or terminate your account and cease accepting new orders. We may charge 1.5% interest per month on past due amounts, or the highest rate permitted by law. You are responsible for all collection and legal fees related to payment defaults.
g. Taxes. All fees are exclusive of taxes. We may include applicable taxes on invoices unless you provide a valid exemption certificate. You are liable for any taxes due and must indemnify us against any tax obligations.
8. Term and Termination.
a. Term. Our Terms are effective upon your appointment as a Partner and continue until terminated. You are also liable for any minimum subscription terms that apply to any of the Products, which will auto-renew unless otherwise specified or are terminated prior to renewal.
b. Termination for Breach. Either party may terminate these Terms if the other party breaches a material term or condition and fails to cure the breach within 15 days of written notice specifying the breach.
c. Termination for Insolvency. We may terminate your account if we believe you may become subject to bankruptcy or insolvency proceedings, direct control by a trustee, receiver, or similar authority, or are otherwise unable to pay your fees.
d. Immediate Termination. We may suspend or terminate your account, and/or terminate these Terms immediately if your account is used for deceptive, fraudulent, or illegal activity, you violate confidentiality obligations, you violate our intellectual property usage terms, you are abusive to our employees, or if required by law.
e. Effect of Termination. Upon termination:
- Your appointment as a Partner and your access to the Pax8 Marketplace will terminate, and you will immediately cease all marketing, promotion, and resale of Products.
- You remain liable for all fees owed to us, including ongoing fees relating to any remaining subscription terms that cannot be terminated early.
- If we terminate you for failure to pay fees or your insolvency, we can transfer your impacted customers to us or another Pax8 Partner to enable the continuation of service to customers and mitigate our losses relating to subscription terms.
- You agree to release, hold harmless, and indemnify us from all claims and liabilities relating to your revenue, reputation, financial forecasts, or economic value that may result from any permitted termination by us.
- Expiration or termination of these Terms will not relieve you from your obligations arising prior to such expiration or termination. Rights and obligations which by their nature would ordinarily be expected to survive the expiration or termination of these Terms will remain in effect after the termination or expiration of these Terms.
9. Data Usage.
You acknowledge and accept that we may use any data stored in or accessed through the Pax8 Marketplace, or otherwise collected by us, for our own internal business purposes, including for analysis, product development, product and service enhancements and for the purpose of creating and sharing insights, providing always that such publications do not include the unauthorised disclosures of confidential information.
We retain all rights to any aggregated, anonymized, or non-identifiable data collected or derived through the Pax8 Marketplace.
10. Proprietary Rights, Marketing Rights, and Trademark Usage.
All rights, title, and interest in Products, the Pax8 Marketplace, and any marketing materials remain with Pax8 or the respective Vendor.
As a Pax8 Partner you are granted a revokable, non-exclusive license to use Pax8 and Vendor trademarks for advertising, promotion, and resale of Products, subject to any applicable Additional Terms. You must not modify, challenge, or use the trademarks in a misleading way or in any form that creates a new mark.
11. Compliance Obligations.
a. Applicable Law and Approvals. You must comply with all applicable laws and regulations, including all applicable anti-corruption and anti-bribery laws, such as the United State Foreign Corrupt Practices Act, U.K. Bribery Act 2010, and the OECD Convention on Combating Bribery of Foreign Public Officials in International Business Transactions.
b. Export Restrictions. You must comply with all U.S. and foreign export and import laws. You must not market or resell the Products to any party listed on U.S., UK or EU government prohibited lists or located in embargoed countries.
c. Conduct and Representation. You must not make false or misleading statements about Products, Pax8, or any vendor. You must conduct business professionally and not offer warranties or representations for Pax8 or Vendors.
12. Confidentiality and Data Privacy.
“Confidential Information” means information that is disclosed or otherwise made available by you or by us that the receiving party knows or should be expected to know is proprietary or confidential. Confidential Information does not include information that the receiving party can demonstrate becomes public through no fault of the receiving party; is known to the receiving party without violation of confidentiality obligations; is independently developed without using the disclosing party’s information; or is lawfully obtained from a third party without confidentiality obligations.
Each of us will maintain the confidentiality of Confidential Information will not disclose any Confidential Information to any third party without the prior written consent of the non-disclosing Party, unless otherwise required by law or agreed upon by both of us in writing. If required by law to disclose Confidential Information, the receiving party will notify the disclosing party promptly if legally permitted. The confidentiality obligations under this paragraph will survive expiration or termination of the Terms or of your status as a Pax8 Partner with respect to any Confidential Information retained by the parties after such expiration or termination for a period of one (1) year following termination for non-trade secret Confidential Information, and if a trade secret, for so long as such Confidential Information is considered a trade secret under applicable law.
Each party is responsible for its own personal data as a data controller in its own right and shall comply with any applicable laws, including implementing effective technical and organizational measures to ensure the security of personal data and meeting its own obligations relating to the rights of data subjects. Each of us shall provide necessary and reasonable assistance to comply with such obligations. We will process personal data in accordance with our Privacy and AI Notice.
Where we do process data on your behalf, we will do so in accordance with the Pax8 Data Processing Agreement.
13. Disclaimer of Warranties.
WE PROVIDE THE PAX8 MARKETPLACE AND PRODUCTS “AS IS.” YOU AGREE TO USE THE PAX8 MARKETPLACE AND RESELL, USE OR DISTRIBUTE PRODUCTS AT YOUR OWN RISK. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
WE DO NOT GUARANTEE THAT THE PAX8 MARKETPLACE OR ANY PRODUCTS WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETE, WITHOUT ADVERSE CONSEQUENCES, HALLUCINATIONS, BIAS, OR OBJECTIONABLE CONTENT OR THAT IT WILL ACHIEVE THE RESULT INTENDED BY YOU OR YOUR CUSTOMERS. YOU ACKNOWLEDGE THAT THE PERFORMANCE OF PRODUCTS PROVIDED BY VENDORS IS NOT GUARANTEED BY US. YOU ARE NOT AUTHORIZED TO MAKE ANY WARRANTIES ON BEHALF OF PAX8 OR ANY VENDOR AND ARE SOLELY RESPONSIBLE FOR ANY WARRANTIES YOU PROVIDE.
14. Indemnification.
You agree to indemnify, defend, and hold harmless Pax8 from any third-party claims, demands, expenses (including reasonable attorneys’ fees), or damages arising from your use of the Pax8 Marketplace or from resale, use or distribution of Products by you, your account users, or customers. This includes use of AI Products and Features, improper installation, software viruses introduced by you or your customers, violations of Specific Product Terms, and unauthorized use or distribution of Products. Both parties will promptly notify each other of any claims that require indemnification.
15. Limitation of Liability.
Our total liability under these Terms is limited to the amount you paid in the two months before the event causing the liability. We are not liable for any indirect, punitive, special, incidental, or consequential damages, including loss of business, costs of substitute services, revenue, profits, use, data, or other economic advantage, regardless of the legal theory of liability, even if we were advised of the possibility of such damages.
16. Contracting Entity and Governing Law.
These Terms benefit Pax8, Inc., a Delaware company based in Denver, Colorado, and its subsidiaries and affiliates. You are entering into a contract with the Pax8 entity that corresponds to your account location in the table below. Your account location is determined by your tax registration or billing address. If you have a credit card with a different address, your account location is based on the credit card address. You agree to the governing law and exclusive jurisdiction of the courts based on your account location, in accordance with the table below.
| Partner Location | Governing Law and Jurisdiction | Pax8 Contracting Entity | Contact Details for Service | Mailing Address for Service |
| Americas and locations outside of EMEA and APAC | Colorado, USA | Pax8, Inc. | T: +1 855 884 7298 | 6363 S. Fiddlers Green Circle Suite 1100 Greenwood Village, CO 80111, USA |
| Europe, Middle East, and Africa. | England and Wales | Pax8 UK, Ltd. | T: 0800 335 7298 | No. 2 The Distillery Glassfields 2 Avon Street Bristol BS2 0QH, United Kingdom |
| Asia Pacific, including Australia, New Zealand and ASEAN countries | Australia | Pax8 Australia Pty Ltd | T: +1 855 884 7298 | Level 3, 283 Elizabeth Street Brisbane City, QLD, 4000 Australia |
17. Modification of Terms.
Pax8 may modify all or part of the Terms at any time by posting a revised version of the modified Terms on our website or any successor site or by notifying you via email. The modified Terms are effective upon posting or, if Pax8 notifies you by email, as stated in the email. By continuing as a Partner after a modification, you agree to be bound by the modified Terms. It is your responsibility to open and review email notifications about Terms updates and to check for updates on the Pax8 website. If you do not wish to accept the updated Terms, you may terminate your Account in accordance with Section 8 above.
18. Miscellaneous.
The Terms, including the individual policies and terms and conditions that make up the Terms, supersede any other agreement between us. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms. We may notify you by posting on the Pax8 Marketplace or on our website, or by sending an email to your account address. Notices to us should be sent to legal@pax8.com and the applicable postal address for your location specified in Section 16. Notices are effective upon the earliest of actual receipt, five days after mailing, or the day after sending by overnight courier. If a party cannot perform its obligations due to events beyond its control (for example, natural disasters, government actions), it must notify the other party and use reasonable efforts to resume performance. Payment obligations are not excused or suspended.
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