pax8Academy

Learn Your Way

Grow your cloud business expertise with:

Read about everything pax8Academy offers.

Instructor-Led Courses

Cloud Foundations

Learn the key fundamentals of cloud technology. 

Stack Foundations

Accelerate revenue growth with a proven tech stack.

MSP Foundations

Learn the fundamentals to drive MSP success.

Security Foundations

Improve and strengthen current security postures.

Developing Security Policy

Write effective security policies for your MSP or client.

Azure Foundations

Gain hands-on knowledge of Azure.

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Microsoft 365 Foundations

Build a foundational understanding of Microsoft 365.

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Contracts and Agreements

Build an understanding of legal best practices.

Service
Management

Grow the service manager role for your MSP.

Note: Course dates are subject to change.

Monthly Weekly

July 2022

MO
TU
WE
TH
FR
SA
SU
27
28
29
30
1
2
3
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M365 Foundations Jul 5-28
M365 Foundations Jul 5-28
2:00 am – 3:30 am
Azure Foundations Jul 5-26
Azure Foundations Jul 5-26
9:00 am – 10:30 am
6
MSP Foundations Jul 6 – Aug 31
MSP Foundations Jul 6 – Aug 31
1:00 pm – 2:00 pm
7
M365 Foundations Jul 5-28
M365 Foundations Jul 5-28
2:00 am – 3:30 am
Cloud Foundations Jul 7-28
Cloud Foundations Jul 7-28
9:00 am – 10:00 am
Security Foundations Jul 7 – Sep 1
Security Foundations Jul 7 – Sep 1
10:00 am – 11:00 am
8
9
10
11
12
M365 Foundations Jul 5-28
M365 Foundations Jul 5-28
2:00 am – 3:30 am
Developing Security Policy Jul 12 – Jul 13
Developing Security Policy Jul 12 – Jul 13
All Day
Azure Foundations Jul 5-26
Azure Foundations Jul 5-26
9:00 am – 10:30 am
13
Developing Security Policy Jul 12 – Jul 13
Developing Security Policy Jul 12 – Jul 13
All Day
MSP Foundations Jul 6 – Aug 31
MSP Foundations Jul 6 – Aug 31
1:00 pm – 2:00 pm
14
M365 Foundations Jul 5-28
M365 Foundations Jul 5-28
2:00 am – 3:30 am
Cloud Foundations Jul 7-28
Cloud Foundations Jul 7-28
9:00 am – 10:00 am
Security Foundations Jul 7 – Sep 1
Security Foundations Jul 7 – Sep 1
10:00 am – 11:00 am
15
16
17
18
19
M365 Foundations Jul 5-28
M365 Foundations Jul 5-28
2:00 am – 3:30 am
Azure Foundations Jul 5-26
Azure Foundations Jul 5-26
9:00 am – 10:30 am
Service Management Jul 19-Jul 28
Service Management Jul 19-Jul 28
1:00 pm – 2:00 pm
20
MSP Foundations Jul 6 – Aug 31
MSP Foundations Jul 6 – Aug 31
1:00 pm – 2:00 pm
21
M365 Foundations Jul 5-28
M365 Foundations Jul 5-28
2:00 am – 3:30 am
Cloud Foundations Jul 7-28
Cloud Foundations Jul 7-28
9:00 am – 10:00 am
Security Foundations Jul 7 – Sep 1
Security Foundations Jul 7 – Sep 1
10:00 am – 11:00 am
Service Management Jul 19-Jul 28
Service Management Jul 19-Jul 28
1:00 pm – 2:00 pm
22
23
24
25
26
M365 Foundations Jul 5-28
M365 Foundations Jul 5-28
2:00 am – 3:30 am
Azure Foundations Jul 5-26
Azure Foundations Jul 5-26
9:00 am – 10:30 am
Service Management Jul 19-Jul 28
Service Management Jul 19-Jul 28
1:00 pm – 2:00 pm
27
MSP Foundations Jul 6 – Aug 31
MSP Foundations Jul 6 – Aug 31
1:00 pm – 2:00 pm
28
M365 Foundations Jul 5-28
M365 Foundations Jul 5-28
2:00 am – 3:30 am
Cloud Foundations Jul 7-28
Cloud Foundations Jul 7-28
9:00 am – 10:00 am
Security Foundations Jul 7 – Sep 1
Security Foundations Jul 7 – Sep 1
10:00 am – 11:00 am
Service Management Jul 19-Jul 28
Service Management Jul 19-Jul 28
1:00 pm – 2:00 pm
29
30
31
1
2
3
4
5
6
7

Note: Course dates are subject to change.

On-Demand Learning

Learn at your own pace when it’s most convenient for you. 

Virtual courses help you understand specific vendor solutions, strengthen your business processes, leverage your Pax8 partnership, and prepare you and your clients for the future of cloud services.

 

Partners: Sign in to start learning.
Not a partner yet? Sign up to access courses.

Coaching from Sea-Level Operations Powered by Pax8

Our expert coaches have all been in your shoes and can help you address your specific challenges. Our coaching provides the guidance, consistency, and accountability required to create change.
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Our coaches get hands-on to help you build process and accountability frameworks for operations, finance, sales, and admin.
Operations Coaching
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We’ll focus on your long-term goals while accelerating your growth.
Value Creation Coaching

Find out if coaching is right for you.

“Our coach was fantastic at challenging the team and leading us through discussions to get everyone on the same page. The results speak for themselves. We achieved a consistent 20%+ net EBITDA.”

– Jon Schram, Founder, The Purple Guys
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Peer Groups

Our Peer Groups are thoughtfully comprised of no more than ten members, all sharing at least two common traits: their role within their business and where the business is on its journey of development. Members are geographically dispersed to avoid direct competition and promote open sharing.

pax8Academy Experts

Industry thought leaders with decades of direct expertise

Craig Donovan

Craig Donovan

SVP of Partner Services

With more than 20 years of experience that spans operational leadership, engineering, and software, Craig brings the unique blend of product knowledge, operational insight, and industry thought leadership to Pax8 Academy.

Rex Franks

Rex Frank

VP of Academy

Founder and former CEO of
Sea-Level Operations, the premier coaching business in the Channel, Rex’s leadership and industry knowledge drive the vision of Pax8 Academy. From content to 1:1 coaching, he works with our partners and industry leaders to discover how Pax8 Academy can help drive their success.

Chris Kaiser

Chris Kaiser

Director of Peer Initiatives

Pax8 Academy’s voice of the Channel, Chris started his own IT consultancy in 2002. That experience is what fuels his unique understanding of the value of expert education and experienced guidance in helping MSPs grow their businesses.

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pax8Academy Content Library

Free resources to expand your technical expertise and boost your bottom line.

Sign in or sign up to check out more in-depth and on-demand resources.

Learn more about everything pax8Academy offers.

North America

United States
English

Europe, Middle East, Africa

United Kingdom
English
Other Europe
English

Asia-Pacific

Australia
English

Cloud Foundations

Learn the key fundamentals of cloud technology.

This course covers topics critical to running a successful MSP including how to operate in the cloud, selecting the right solution stack, optimizing your internal processes, and positioning your value to prospects.

What You'll Learn
  • Establishing your business model and operating in the cloud
  • Choosing products and services to build your solution stack
  • Optimizing internal processes with tools, documents, and security best practices
  • Determining your value, choosing pricing models, and positioning to clients
Who Should Enroll
  • MSPs who are just getting started
  • Those looking to move from the break-fix model into managed services
  • Those looking to start an MSP business from scratch
  • Small IT business owners wanting to build their first MSP stack

Stack Foundations

Accelerate revenue growth with a proven tech stack.

Learn how to price, sell, deploy, and support a proven, standardized technology stack designed around industry best practices, what successful partners are offering, and ease of implementation and ongoing management.

What You'll Learn
  •  Building a standardized stack offering
  • Managing and supporting all the elements in the stack
  • Going to market with the stack 

Who Should Enroll
  • MSPs who want to standardize their offerings
  • MSPs who have recently completed Cloud Foundations
  • MSPs looking to move from break/fix to managed services 

MSP Foundations

Learn the fundamentals to drive MSP success.

Master the details you need to run a successful MSP. By course end you’ll be able to make business decisions based on financials, optimize your service delivery, and establish a repeatable sales process.

What You'll Learn
  • Establishing service delivery standards
  • Understanding Profit and Loss (P&L) statements
  • Driving profitable growth
Who Should Enroll

MSP Foundations is right for you if you are:

  • A small MSP with fewer than 5 employees
  • An MSP that’s less than 2 years old
  • Running a solo shop and looking to take your business further

Security Foundations

Improve and strengthen current security postures.

Gain a strong understanding of the threats to your business and your clients as well as how to communicate those risks to your clients. Learn how to develop your security practice to increase profits and defensibility by aligning to Center for Internet Security (CIS) Controls v8.

What You'll Learn
  • How to be defensible when securing your own environment
  • The basics of a control framework in relation to both your business and your clients
  • How any control framework increases your defensibility
  • How to explain what security is really all about to your clients
Who Should Enroll

This course is right for you if you are:

  • An MSP needing guidance to incorporate security offerings for your clients
  • An MSP looking to deepen your cybersecurity knowledge, learn best practices, and evolve your practice
  • An MSP that wants to understand how to position security offerings with your clients

Developing Security Policy

Write effective security policies for your MSP or client.

Gain the information and skills you need to write effective security policies. Having a strong security plan for your company and for your clients is best practice for all MSPs, and this course is designed to set you up for success. By the end of this workshop-style course, you will walk away with two completed security policies for your company.

What You'll Learn
  • How to write security policies that meet both the goals of the business and the requirements for security compliance
  • Why it is important to develop policies
  • The key terms and principles in a security policy
  • The necessary elements that should be included in a security policy
Who Should Enroll
  • MSPs who are looking to develop or strengthen the security policies for their company
  • MSPs who assist or plan to assist clients with developing their security plans

Azure Foundations

Gain hands-on knowledge of Azure.

Learn why the Microsoft Cloud is the right fit for your business. Develop the technical fundamentals for pricing, selling, deploying, and managing key Azure technologies. Course is led by tenured Pax8 engineers who deploy and empower Azure resources every day.

What You'll Learn
  •  Introduction to Cloud and Azure concepts
  • Moving to the Cloud Identity
    Navigating the Azure Portal
  • IaaS through a guided build out
Who Should Enroll
  • Small and medium MSPs looking to learn Azure fundamentals
  • Those wanting to expand into the technical space to serve clients
  • Anyone who has turned down an Azure opportunity because of lack of experience

Microsoft 365 Foundations

Build a foundational understanding of Microsoft 365.

This course covers all the critical tools the suite offers for managing users, devices, and employee experiences to drive Modern Workplace solutions in the SMB arena. Taught by tenured Pax8 engineers.

What You'll Learn
  • The build process in a real Microsoft 365 environment

  • Managing devices with Intune

  • Protecting clients from threats with Defender for Office 365

Who Should Enroll
  • A technical audience looking to learn Microsoft 365 Business Premium

  • Those with a fundamental knowledge of Office 365

Contracts and Agreements

Build an understanding of legal best practices

Learn about all types of employee, company, and client agreements and how they need to be aligned. This course is for informational and educational purposes and does not replace the need for legal advice.

What You'll Learn
  • The difference between internal and external contracts

  • Customizing a client-facing agreement structure for your business

  • Employee agreements and how they protect both your business and clients

Who Should Enroll
  • Owners and senior leaders of MSPs who want to protect their business from a legal perspective

  • MSPs interested in learning about master services agreements and client facing agreements, scopes and statements of work, and types of employee contracts

Service Management

Grow the service manager role for your MSP.

Learn best practices and a practical approach to successfully develop your service manager role along with steps to overcome the common challenges to success in the role.

What You'll Learn
  • Defining the role and its boundaries
  • Principles of consistent service delivery and team management
  • Getting team buy in
Who Should Enroll
  • Current service managers too busy to show a measurable impact
  • Anyone transiting from another role or industry