Working with medical data always makes technical issues that much more complex due to regulations like HIPAA and HITECH that protect patient privacy.
For instance, a healthcare company focused on post-op care wanted to improve collaboration, productivity and compliance by switching from Google Workspace to Microsoft 365. With nearly 900 field and office staff working across multiple locations, they needed a partner who could balance their need for maintaining compliance with the desire to complete the migration within an aggressive, two-week window, and no impact to patient care.
How Pax8 Helped
Having worked with Bam Boom Cloud (a Pax8 company), the healthcare company became acquainted with Pax8, who introduced them to NexusTek, a nationally recognized managed service provider (MSP) experienced in regulated healthcare environments. Together, they developed a plan to achieve a quick migration while maintaining HIPAA and HITECH compliance.
“What we realized was, they had a challenge, but not just in one location; they had that in multiple locations,” says Jay Cuthrell, Chief Product Officer, NexusTek. “[With medical] data, as it moves between different facilities, you really have to have special care on that front.”
NexusTek regularly works with clients dealing with protected health information (PHI) and knew Microsoft 365 would help them streamline everyday workflows in a compliant fashion. With an aggressive timeline, the team selected BitTitan to accelerate the shift from Google Workspace while maintaining control and governance.
To meet the two-week target, Pax8 Professional Services augmented NexusTek’s project team, enabling rapid execution without compromising security or quality. NexusTek coordinated the migration and validation across locations while safeguarding PHI, keeping patient care uninterrupted.
“We were able to take in Pax8 Professional Services and further reduce the timeline because we were able to bring in enough folks to help turn that wrench effectively with BitTitan to get it done in the time frame that the client needed,” Cuthrell says. “It wasn’t just one thing. It was kind of like a village.”
