Mondria has big plans for growth, and they knew Pax8 could help them get there. However, as their business began to grow, so did the complexity of managing subscriptions, renewals and billing. Every Pax8 Marketplace interaction required manual effort, from validating licenses to reconciling billing data across systems. Processes that touched finance, sales, operations and support often depended on employees moving information between platforms, creating inefficiencies that limited scalability. To continue growing without adding operational overhead, Mondria didn’t have to look far for a better way to connect its systems, automate repetitive work and make critical business data more accessible across the organization. Pax8 had a solution.
How Pax8 Helped
Mondria adopted Pax8’s MCP server as the connective layer between the Pax8 Marketplace and the systems running the business. By linking MCP with Autotask, internal documentation and a custom AI agent the team built around its workflows, Mondria created a single point of access for customer, subscription and operational data.
“MCP is helping us move from disconnected systems to connected intelligence,” said Samuel Nadeau, President of Mondria. As the MCP server evolved from read access to write actions, Mondria saw an opportunity to automate more of the customer lifecycle. Samuel pointed to license provisioning as one example, “today, support submits manual requests to the provisioning team to add licenses to a customer account. With write actions, that request could move through an internal agent, trigger an approval workflow and automatically provision the license in the Pax8 Marketplace once approved.”
The internal agent gives Mondria teams a faster way to get work done, surfacing information from Pax8, Autotask and internal systems through simple prompts. It also powers Microsoft renewal workflows, helping the team identify upcoming renewals, draft customer communications and manage approvals in one streamlined process. “One workflow we’ve been able to completely automate is the renewal process,” Nadeau said. “We identify when licenses will be renewed, draft an email, send it to the customer and validate whether they want to renew. Microsoft renewals were a painful point for the whole sales team, and now they’re completely automated.”
