pax8Academy

Learn What You Want,
How You Want

On-Demand

Find answers to your most pressing business questions with our on-demand resources.
Featured Courses
The Four Levers of Gross Margin
A discussion of the four levers:
-Engineer Pay Rate
-Billing Rate
-Billable Utilization
-Fixed Fees Effective Ratio
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The 6 Common Operational Mistakes
The top 6 operational mistakes outlined through stories and best practices.
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How to Build Long-Term Business Goals
Understand the journey to success with the help of long-term business goals.
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Setting Up Your Stack
Understand stacks and solutions through concrete standardization examples, so you can build your individual stack offering.
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Partners, sign in to explore all on-demand courses.
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Interactive Learning: Instructor-Led Courses

Solve your most important business problems with real-time, virtual, interactive courses.
Security

Developing Security Policy

Write effective security policies for your MSP or client.

Applying CIS Controls

Improve and strengthen current security postures.

Business

Cloud Foundations

Learn the key fundamentals of cloud technology. 

MSP Foundations

Learn the fundamentals to drive MSP success.

Contracts and Agreements

Build an understanding of legal best practices.

Tech

Microsoft 365 Foundations

Build a foundational understanding of Microsoft 365.

Microsoft logo black

Azure Foundations

Gain hands-on knowledge of Azure.

Microsoft logo black

Power Apps and Automate

Learn how to price, sell, and deploy Power Apps and Power Automate solutions.

 

Team

Service
Management

Grow the service manager role for your MSP. 

Project Management

Scope, plan, and drive a project to execution 

Note: Course dates are subject to change.

Monthly Weekly

September 2022

MO
TU
WE
TH
FR
SA
SU
29
30
31
1
MSP Foundations Aug 4 – Sep 29
MSP Foundations Aug 4 – Sep 29
1:00 pm – 2:00 pm
2
3
4
5
6
7
M365 Foundations Sep 7-30
M365 Foundations Sep 7-30
10:00 am – 11:30 am
8
Azure Foundations Sep 8-29
Azure Foundations Sep 8-29
9:00 am – 10:30 am
MSP Foundations Aug 4 – Sep 29
MSP Foundations Aug 4 – Sep 29
1:00 pm – 2:00 pm
9
M365 Foundations Sep 7-30
M365 Foundations Sep 7-30
10:00 am – 11:30 am
10
11
12
13
14
M365 Foundations Sep 7-30
M365 Foundations Sep 7-30
10:00 am – 11:30 am
15
Azure Foundations Sep 8-29
Azure Foundations Sep 8-29
9:00 am – 10:30 am
MSP Foundations Aug 4 – Sep 29
MSP Foundations Aug 4 – Sep 29
1:00 pm – 2:00 pm
16
M365 Foundations Sep 7-30
M365 Foundations Sep 7-30
10:00 am – 11:30 am
17
18
19
20
Developing Security Policy Sep 20-21
Developing Security Policy Sep 20-21
All Day
21
Developing Security Policy Sep 20-21
Developing Security Policy Sep 20-21
All Day
M365 Foundations Sep 7-30
M365 Foundations Sep 7-30
10:00 am – 11:30 am
22
Azure Foundations Sep 8-29
Azure Foundations Sep 8-29
9:00 am – 10:30 am
MSP Foundations Aug 4 – Sep 29
MSP Foundations Aug 4 – Sep 29
1:00 pm – 2:00 pm
23
M365 Foundations Sep 7-30
M365 Foundations Sep 7-30
10:00 am – 11:30 am
24
25
26
27
28
M365 Foundations Sep 7-30
M365 Foundations Sep 7-30
10:00 am – 11:30 am
29
Azure Foundations Sep 8-29
Azure Foundations Sep 8-29
9:00 am – 10:30 am
MSP Foundations Aug 4 – Sep 29
MSP Foundations Aug 4 – Sep 29
1:00 pm – 2:00 pm
30
M365 Foundations Sep 7-30
M365 Foundations Sep 7-30
10:00 am – 11:30 am
1
2

Note: Course dates are subject to change.

Why Instructor-Led Courses? Hear it in attendees’ own words.
"Course was absolutely great! Really liked that there was more than one Pax8 representative at the meeting helping out with Chat and other organizational tasks to keep the course rolling."

Roman Schwab, REMSIS
Why Instructor-Led Courses? Hear it in attendees’ own words.
"I loved the classes — the content was very informative, and the instructors were engaging and knowledgeable, which was very helpful. This course was worth paying for based on how it has helped me learn how to set up a successful MSP business."

Dena Francis, Encompass Technology
Why Instructor-Led Courses? Hear it in attendees’ own words.
“Overall, the course was very well done and provides an excellent foundation to help build and grow an MSP.”

Tom Williams, Anywhere Computer Care
Why Instructor-Led Courses? Hear it in attendees’ own words.
“This is exactly what I was hoping for.”

Alexander D. Shields, Shields Networking
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Peer Groups

Gain insights from leaders like you with curated, non-competitive peer groups facilitated by industry experts.
Featured Groups
Owners
Security
Sales and Marketing
Dispatch

Submit your Peer Group application to get started.

Business Coaching

Get a customized roadmap to success, objective guidance, and accountability from expert MSP coaches.
Learn about Business Coaching
Featured Learning: Security Resources

Is Your Business Defensible?

Pax8 equips Partners with world-class expertise, top vendors, and real-time resources.

Launch Your Business into What's Possible

Schedule a call to:

  • Find the right track

  • Create a 90-day roadmap

  • Confidently break through barriers

“Our coach was fantastic at challenging the team and leading us through discussions to get everyone on the same page. The results speak for themselves. We achieved a consistent 20%+ net EBITDA”

John Schram
The Purple Guys

North America

United States
English

Europe, Middle East, Africa

United Kingdom
English
Other Europe
English

Asia-Pacific

Australia
English
Other Asia-Pacific
English

Developing Security Policy

Write effective security policies for your MSP or client.

Gain the information and skills you need to write effective security policies. Having a strong security plan for your company and for your clients is best practice for all MSPs, and this course is designed to set you up for success. By the end of this workshop-style course, you will walk away with two completed security policies for your company.

What You'll Learn
  • How to write security policies that meet both the goals of the business and the requirements for security compliance
  • Why it is important to develop policies
  • The key terms and principles in a security policy
  • The necessary elements that should be included in a security policy
Who Should Enroll
  • MSPs who are looking to develop or strengthen the security policies for their company
  • MSPs who assist or plan to assist clients with developing their security plans

Applying CIS Controls

Improve and strengthen current security postures.

Gain a strong understanding of the threats to your business and your clients as well as how to communicate those risks to your clients. Learn how to develop your security practice to increase profits and defensibility by aligning to Center for Internet Security (CIS) Controls v8.

What You'll Learn
  • How to be defensible when securing your own environment
  • The basics of a control framework in relation to both your business and your clients
  • How any control framework increases your defensibility
  • How to explain what security is really all about to your clients
Who Should Enroll

This course is right for you if you are:

  • An MSP needing guidance to incorporate security offerings for your clients
  • An MSP looking to deepen your cybersecurity knowledge, learn best practices, and evolve your practice
  • An MSP that wants to understand how to position security offerings with your clients

Cloud Foundations

Learn the key fundamentals of cloud technology.

This course covers topics critical to running a successful MSP including how to operate in the cloud, selecting the right solution stack, optimizing your internal processes, and positioning your value to prospects.

What You'll Learn
  • Establishing your business model and operating in the cloud
  • Choosing products and services to build your solution stack
  • Optimizing internal processes with tools, documents, and security best practices
  • Determining your value, choosing pricing models, and positioning to clients
Who Should Enroll
  • MSPs who are just getting started
  • Those looking to move from the break-fix model into managed services
  • Those looking to start an MSP business from scratch
  • Small IT business owners wanting to build their first MSP stack

MSP Foundations

Learn the fundamentals to drive MSP success.

Master the details you need to run a successful MSP. By course end you’ll be able to make business decisions based on financials, optimize your service delivery, and establish a repeatable sales process.

What You'll Learn
  • Establishing service delivery standards
  • Understanding Profit and Loss (P&L) statements
  • Driving profitable growth
Who Should Enroll

MSP Foundations is right for you if you are:

  • A small MSP with fewer than 5 employees
  • An MSP that’s less than 2 years old
  • Running a solo shop and looking to take your business further

Contracts and Agreements

Build an understanding of legal best practices

Review the fundamental agreements, documents, and contracts that an MSP uses to define its relationship to its clients and employees. At the completion of this workshop-style course, you’ll learn key legal best practices for your IT services business and see real-world examples of how legal documents can reinforce or undermine protection for MSPs.

 

This course is for informational and educational purposes and does not replace the need for legal advice.

What You'll Learn
  • Which types of agreements are critical to successfully protecting an MSP
  • The similarities and differences between internal and external agreements
  • The vocabulary of legal agreements, and what terms mean
  • The relationship between contracts and agreements, and how they can either reinforce or conflict with one another
Who Should Enroll
  • Owners and senior leaders of MSPs who are looking to protect their businesses from a legal perspective.

Microsoft 365 Foundations

Build a foundational understanding of Microsoft 365.

This course covers all the critical tools the suite offers for managing users, devices, and employee experiences to drive Modern Workplace solutions in the SMB arena. Taught by tenured Pax8 engineers.

What You'll Learn
  • The build process in a real Microsoft 365 environment

  • Managing devices with Intune

  • Protecting clients from threats with Defender for Office 365

Who Should Enroll
  • A technical audience looking to learn Microsoft 365 Business Premium

  • Those with a fundamental knowledge of Office 365

Azure Foundations

Gain hands-on knowledge of Azure.

Learn why the Microsoft Cloud is the right fit for your business. Develop the technical fundamentals for pricing, selling, deploying, and managing key Azure technologies. Course is led by tenured Pax8 engineers who deploy and empower Azure resources every day.

What You'll Learn
  •  Introduction to Cloud and Azure concepts
  • Moving to the Cloud Identity
    Navigating the Azure Portal
  • IaaS through a guided build out
Who Should Enroll
  • Small and medium MSPs looking to learn Azure fundamentals
  • Those wanting to expand into the technical space to serve clients
  • Anyone who has turned down an Azure opportunity because of lack of experience

Power Apps and Automate

Learn how to price, sell, and deploy Power Apps and Power Automate solutions.

Power Apps and Automate is a 3-week, live-instruction, virtual course that will prepare you to price, sell, and deploy Power Apps and Power Automate solutions. You’ll discover how to eliminate paper processes, scale development activities, and meet customer needs for agile solutions.

What You'll Learn
  • Week 1: Overview of Power Apps and Power Automate
  • Week 2: Deeper dive into Power Apps
  • Week 3: Deeper dive into Power Automate
Who Should Enroll
  • This course is designed for a technical or business analyst audience
  • It is recommended, but not required, that you attend this course with some background in SharePoint forms and workflows

Service Management

Grow the service manager role for your MSP.

Learn best practices and a practical approach to successfully develop your service manager role along with steps to overcome the common challenges to success in the role.

What You'll Learn
  • Defining the role and its boundaries
  • Principles of consistent service delivery and team management
  • Getting team buy in
Who Should Enroll
  • Current service managers too busy to show a measurable impact
  • Anyone transiting from another role or industry

Project Management

Scope, plan, and drive a project to execution

Project Management is a four-week, live-instruction, virtual course that will lead you through the best practices for scoping, creating, and driving a project to completion — on time and on budget.

What You'll Learn
  • Best practices and PMI PMBOK standards for your project management process
  • Review the Project Manager’s Toolkit and map all requisite tools needed to implement a successful project
  • How to develop a scoping process that will allow you to bring estimation and expectations into alignment with execution and delivery, leading to repeat success and higher gross margin
  • How to design a project plan that will provide value with recourse management, communication management, schedule management, quality management, change management, and more
Who Should Enroll
  • MSPs who are looking to establish a project management process
  • MSPs who already have a process but would like to improve their efficiency and grow their project management skill set.