Canadian small and medium-sized businesses (SMBs) rely on Unicorne’s deep expertise in AWS services and cloud architecture to modernize their operations. But when its clients lost access to Anthropic’s Claude 4.5 model through Amazon Bedrock, many felt the impact — especially healthcare-based Plume AI.
“Any time a model change happens, it creates a lot of chaos, especially with medical applications, where you want a strict, predictive outcome,” said Benoit Maheux, VP of Growth at Unicorne.
Unicorne needed a strategic partner that could help persuade a trillion-dollar company.
How Pax8 Helped
Unicorne didn’t want to shift its clients to a new model because it would have been detrimental to their clients’ business outcomes, so instead the team made the call to Pax8.
“We knew we had to have a big brother in the room to help advocate in our corner,” Maheux said.
Pax8 immediately recognized how many SMBs would be affected by Anthropic’s decision. The leadership knew they had to engage quickly and directly with the AI company.
“We were able to pack all of the opportunity, bring visibility to Anthropic to what they were actually closing their door on,” Maheux said. “And thanks to Pax8, they were able to turn things back in our favor.”
Unicorne expected months of back and forth, but that’s not what happened. “In a matter of days, the table was flipped,” Maheux said. Given Unicorne’s strong background in AWS, Anthropic agreed to provide Claude’s 4.5 model to SMBs working through the Pax8 Marketplace, with AWS accounts enabled via Amazon Bedrock. The resolution required no technical rewiring. It was more like flipping a switch back on.
