Small and medium-sized businesses (SMBs) are already using AI to help run their businesses. But many need clarity and guidance on how AI fits into operations and what outcomes to expect. If you’re a Managed Service Provider (MSP) or Managed Intelligence Provider (MIP), there’s a way you can guide SMBs into the agentic era and cut through the noise: The Pax8 Agent Store. It’s an AI agent marketplace that helps you deliver those voice agents, compliance bots, financial reconciliation tools, and customer service assistants your clients may be clamoring for (or not even know they could use!). And it’s exclusive to Pax8 partners, along with our MIP Program and Managed Intelligence Services (MIS).
What Is Managed Intelligence?
Managed Intelligence is a new managed services model that shifts AI delivery from one-time projects to structured, repeatable services that continuously improve over time. It means actively deploying and orchestrating agentic solutions, building AI into real workflows, and delivering outcomes your clients can measure.
Managed Intelligence shifts reactive IT support to proactive intelligence orchestration, allowing MSPs and MIPs to choose trusted agentic solutions, maintain security and governance, and build a repeatable delivery model.
The Role of Agent Store in Managed Intelligence
The Agent Store is your first step to delivering Managed Intelligence.
What Is an Agent Store, and What Is the Pax8 Agent Store?
An agent store is a digital marketplace where users and businesses can find and deploy specialized AI agents. Unlike a traditional app store that provides static software, Pax8 Agent Store offers agentic AI solutions that can act autonomously and execute multistep workflows on their own.
The Pax8 Agent Store is a curated marketplace within the greater Pax8 Marketplace that’s specifically built for AI agents and agentic workflows. It’s an AI agent marketplace that helps deliver voice agents, compliance bots, financial reconciliation tools, and customer service assistants your clients can use to build their agentic workforce. MSPs and MIPs can learn more about agents, find the right ones for their clients, and then deploy, bundle, and monetize them. And, if you’re a partner, it’s built into the same platform you’re already using to manage the rest of your clients’ stacks.
What Kind of Agents Are Available in the Pax8 Agent Store?
All Agent Store solutions go through a vetting process that ensures each are legitimate, secure, and compatible with SMB environments.
Early agents include:
- Microsoft 365 Copilot: Microsoft’s built-in AI agent offers SMBs the same enterprise-grade AI capabilities across Microsoft apps as the standard Microsoft 365 Copilot.
- ConnectWise Sidekick: An AI digital assistant built into the ConnectWise Asio platform designed to help MSPs and MIPs automate routine tasks, ticket resolution, and workflow management.
- Rewst RoboRewsty: Rewst’s in-platform AI assistant that helps technology providers build, modify, and troubleshoot workflows through automation directly in the Rewst Workflow Builder.
Why the Pax8 Agent Store Is Perfect for MSPs and Aspiring MIPs
Pax8 Agent Store is designed specifically for MSPs and MIPs. With Agent Store, MSPs can discover and deploy the agentic solutions that become the foundation of delivering full Managed Intelligence Services (MIS), where you’re going beyond delivery to orchestrate full agentic workflows.
The Agent Store runs on the same Marketplace that more than 47,000 MSPs and MIPs use to serve 800K+ SMBs across the world providing agentic solutions that meet the same standards as everything you already deliver.
The Pax8 Agent Store helps you:
- Save time and effort vetting solutions.
- Turn agentic AI dreams into reality (and recurring revenue).
- Launch new AI revenue streams without custom builds.
- Deploy in minutes and put new services in market faster.
With more than 60% of SMBs already using AI today, agentic AI represents an enormous opportunity for MSPs to evolve and meet the moment. Unlike the basic AI tools your clients may be using for ad hoc use cases, agentic solutions can act autonomously and execute multistep workflows. That means you can create an entirely new category of service by deploying and managing agents to take AI capabilities to the next level.
Building a Managed Intelligence Practice with Agentic Solutions
Discovering the right agentic solutions is only the beginning of the journey. The real opportunity is in turning these solutions into repeatable services your clients can count on.
For MSPs, that means thinking beyond individual agent deployments and toward a full Managed Intelligence practice. Here’s what that looks like:
- Turn AI agents into client solutions by mapping agentic capabilities to the specific workflows and outcomes your SMB clients care about most, such as faster threat response and automated customer service.
- Create repeatable service offerings and packaged deployments with clear scope and pricing so you’re not rebuilding the model from scratch with every new client.
- Support SMB AI adoption by showing up as the trusted advisor your clients are already asking for. According to recent research, 70% of small business leaders say SMBs need an outside partner to fully benefit from autonomous agents.
- Build recurring revenue around AI outcomes by anchoring your services to measurable results. Use metrics like average time for ticket resolution and technician hours saved.
The next step in your journey is building your expertise and delivery model. That’s where the MIP Program and Managed Intelligence Services come in. Learn more about the program and how to join below.
Going From Agent Store to Managed Intelligence Practice
Here’s how you can take what you start in the Agent Store and build it into a full agentic practice.
How the MIP Program Helps MSPs Build Capability
The Pax8 MIP Program gives MSPs a structured, role-based path to evolve from delivering traditional IT services to running Managed Intelligence as an ongoing service.
The program is built around six core delivery plays: Discover, Sell, Buy, Build, Implement, and Manage. Based on where your practice is today, you’ll be placed on one of two tracks: Broker, which focuses on packaging and selling agentic solutions, or Builder, focusing on designing and deploying them. Although it’s a self-serve program, Pax8 experts and Pax8 Academy are there to back you up.
Think of it as the bridge between discovering agentic solutions in the Agent Store and confidently delivering them as a repeatable managed service. With the MIP Program, you’ll:
- Identify opportunities for agentic solutions
- Build skills around delivering agentic AI
- Create a repeatable framework around delivering these solutions
The program starts with an AI maturity assessment that establishes your growth stage and maps a recommended path forward. From there, role-based learning paths across strategy, sales, and technical functions ensure every person on your team gets the enablement that matches what they actually do.
How Managed Intelligence Services Help MSPs Scale Delivery
Even with the right agentic solutions and a clear delivery model, scaling Managed Intelligence takes technical horsepower. Managed Intelligence Services (MIS) give you the technical execution needed to deploy and support agentic solutions without having to immediately develop these capabilities in-house.
MIS adds Pax8 Professional Services as an extension of your team, delivering the technical execution while you maintain the client relationship and revenue. Over time, you can rely on Pax8 as much or as little as you need, as you get your team up to speed.
At launch, MIS includes:
- Copilot Readiness Assessment: a focused evaluation of a customer’s Microsoft 365 tenant to assess Copilot adoption readiness
- Transformation Discovery Assessment Agent: AI-augmented discovery to help you run consistent, high-quality transformation conversations
- Workflow Automation and Agent Builds: bespoke design and delivery of intelligent workflows and AI agents, tailored to each customer’s unique business needs
- Microsoft 365 Data Protection: identify, classify, and protect sensitive data across Microsoft 365 using Microsoft Purview Information Protection and Data Loss Prevention
4 Steps to Start Delivering Managed Intelligence
Ready to make the shift from MSP to MIP? Here’s how to get started.
Step 1: Discover Agentic Solutions
Start with the Pax8 Agent Store. Explore curated, SMB-ready agentic solutions aligned with outcomes your clients want to achieve. A built-in chat agent helps you match customer needs to the right solution and provides guided next steps in real time.
Step 2: Build Your Practice
Enroll in the MIP Program. Take the AI maturity assessment and get placed on your path (Broker or Builder). Through role-based learning and structured delivery framework, you’ll start building the skills your team needs to deliver Managed Intelligence at scale.
Step 3: Scale Service Delivery
Accelerate delivery with Managed Intelligence Services. Pax8 Professional Services can help you co-sell, co-deliver, or fully deliver select engagements, enabling you to bring AI transformation to customers today while your team develops its own expertise. As your practice matures, you can gradually take more delivery in-house.
Step 4: Grow Recurring Revenue
Build Managed Intelligence offerings around customer outcomes. Package agentic solutions into repeatable services and anchor them to measurable results. That helps you grow your practice around delivering ongoing value, rather than one-off projects. Once your clients see AI working in their business, they’ll keep coming back for more.
Start Delivering Managed Intelligence Today
Pax8 is here to help you get started on your Managed Intelligence journey! If you’re not yet a Pax8 partner, now’s the time to sign up. You can join the Marketplace or schedule a demo to see how it all fits together. Start by exploring the Agent Store to see practical ways to start delivering Managed Intelligence.
