Simpatico Systems has always been more than “just tech.” While most MSPs stick to software, Simpatico focuses on business outcomes. At Beyond Denver 2025, the term “Managed Intelligence Provider” captured their attention. It described perfectly what they’ve been doing all along: integrating intelligence into technology and processes.
Cory Ruthardt, President, says, “Everybody is looking for the next iteration, the next evolution of the MSP. ‘MSP’ doesn’t convey the intelligence we’re building into our technology and customers’ processes. That’s a major difference from where we were and where the model needs to go.”
How Pax8 Helped
Cory and his team left Denver excited for how Managed Intelligence Provider (MIP) resonated with them. Cory shared: “The leadership from Scott Chasin and the strategic thought process around Managed Intelligence Providers gave us the rallying cry we’d been looking for.”
As a true MIP, Simpatico’s approach blends technical expertise with business strategy, coaching and alignment. This mindset reflects the shift toward intelligence-driven solutions. “Business alignment is a huge part of what we do as an MIP. We have internal business analysts, and we partner with external business coaches to understand where processes may have gaps or breaks, then solve them with technology where it makes sense,” Cory explains.
With business alignment in mind, Simpatico measures success across five outcomes: faster results, lower costs, improved customer experience, improved employee experience and better visibility. Low-effort, high-value improvements are implemented quickly, while more complex processes are phased in for better adoption.
Through the Pax8 Marketplace and Agent Store, Simpatico quickly finds solutions that meet their clients’ business needs, giving the team more time to align strategy and results.
As Cory continues, “Sometimes it’s automation, sometimes it’s AI. But understanding what the actual business process is and how we’re trying to drive those results is a big key to that process.”
