Securing the Perfect Vendor at Beyond

How One Conversation Led to a New Solution

security shield in bright colors

What do you do when a trusted component of your security stack is approaching end-of-life — especially when a dozen clients rely on it?

For Kazmarek Technology Solutions, this question became urgent when one of its web security vendors was set to sunset. Because this affected 12 of its clients, Kazmarek needed something new — and fast. But the replacement also needed to offer effective defense without increasing operational complexity or client costs.

Despite dedicated research efforts spanning weeks, the perfect solution remained elusive. So, the team packed their bags and headed to Pax8 Beyond in Denver.

 

How Pax8 Helped

At Beyond, surrounded by some of the most passionate people in the channel, the Kazmarek team sensed an opportunity.

“I love Pax8 Beyond because I can ask other owners and CEOs about some of the challenges we’re all facing,” said Danny Kazmarek, President and CEO of Kazmarek Technology Solutions. “It could be people challenges, it could be technical challenges, and you’re going to find someone who has been through it and can help.”

At the three-day conference, they connected with their CAM and discussed their predicament. Although only 16% of Kazmarek’s clients would be affected by this sunset, Pax8 was happy to help. The suggestion? They should connect with DNSFilter, a robust web security solution known for its user-friendly interface and competitive pricing.

Meeting DNSFilter representatives face-to-face made it clear: The tough search for a powerful yet affordable solution had come to an end. Talking with the representatives not only deepened Kazmarek’s understanding of DNSFilter’s offerings but also made it clear that DNSFilter was more than a match for the retiring service — it was an upgrade. This one conversation shaved off weeks of additional effort in Kazmarek’s search for a replacement.

“Not only was it a comparable market price, but their user interface is way more modern than the previous solution,” Danny Kazmarek said. “That made it a no brainer for us.”

Following the event, Kazmarek was able to seamlessly purchase and provision the solution through the Pax8 Marketplace. With responsive support and technical expertise from the Pax8 team, they continued offering the stellar service they were already known for with minimal interruption to their clients using the sunsetting solution.

Throughout the experience, Pax8 has offered ongoing support and a streamlined Marketplace experience that eases Kazmarek’s administrative burden.

Short on Time? Here’s a Quick Overview:
  • Security solution was EOL
  • Needed similar costs
  • Went to Pax8 Beyond
  • Met with DNSFilter
  • Implemented seamlessly
Pax8 Solutions Used:
Kazmarek team at Pax8 Beyond
One conversation at Pax8 Beyond helped Kazmarek solve their web security solution challenge.
Clients Served
12
With DNSFilter and more requesting the upgrade
Week
1
To implement DNSFilter for clients
Minutes
20
Spent talking with DNSFilter at Beyond, saving weeks of research

Outcomes and Results

Kazmarek took the dread of having to switch comfortable clients to a new, potentially worse solution and turned it into a win. Their search ended in a solution that not only matched the old one in capability but exceeded it, offering added features and reliability. For Kazmarek’s clients, this means enhanced protection against phishing, malware and advanced cyber threats. And Kazmarek was able to maintain the crucial trust their clients have in them, as their clients didn’t see any disruption in service or unexpected costs.

“Even though this issue only affected 16% of our customer base, it wasn’t too small a problem for Pax8 to help with,” said Kevin Moore, Systems Engineer at Kazmarek. “That level of support you don’t get with other marketplaces.”

As Moore continues, “we rely on partnerships like the one fostered at Beyond to continue developing our offerings and deliver exceptional service.” That’s what Pax8 and Beyond are all about, really: helping MSPs overcome tech hurdles and unveiling new opportunities for growth and client satisfaction.

“Pax8 just simplifies everything. We go to one place to purchase all of our licenses. We trust the time and research Pax8 puts into vetting vendors, and that dramatically saves us time.”

Danny Kazmarek

President and CEO, Kazmarek Technology Solutions

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