NICE inContact is the cloud contact center software leader, with the world’s No. 1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.

types of NICE inContact products offered by pax8
  • Contact Center as a Service (CCaaS)
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Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS) enables businesses to connect with customers via hosted call center services that intelligently route communications from multiple channels to provide an improved, holistic customer experience. CCaaS provides the link between a business and its customers, allowing omni-channel interactions across email, chat, phone, and text.

NICE inContact CXone

NICE inContact CXone is a powerful cloud-based customer experience platform that transforms your call center software to empower exceptional agent and customer experiences, across every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence, and it’s all built on an Open Cloud Foundation.

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