Zoom Phone System

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Zoom Phone System unifies your phone, chat, meetings and video with one platform. It supports traditional business phone system features and delivers a streamlined user experience to modernize employee and customer interactions.

IMPORTANT SECURITY AND PRIVACY UPDATES

Zoom is taking steps to resolve the security and privacy concerns that surfaced with its recent unprecedented surge of usage. Below are two blogs Zoom has released to address the challenges it faces while working to support the massive volume impacting its service. Also, you can find a link to a webinar focused on security and privacy issues that will feature Zoom’s CEO and team each Wednesday starting on April 8.

Zoom Blogs:

Zoom Webinar Registration:

Zoom Phone System unifies your phone, chat, meetings and video with one platform. It supports traditional business phone system features and delivers a streamlined user experience to modernize employee and customer interactions.

Key Features

  • Centralized management
  • Intelligent call routing and auto attendants
  • Out-of-the-box Integrations
  • Bring Your Own Carrier
  • Voicemail and call recording
  • Interoperability with standards-based endpoints

Key Benefits

  • One unified app for phone, video, meetings, and chat
  • Secure and reliable
  • Easy setup and administration

The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service to ensure every call is perfect. Centralized management enables admins to quickly provision and manage users and intelligently monitor business interactions with an easy-to-use, centralized administration portal.

With Zoom Phone System, users can seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps. They can easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge. Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service

Zoom offers all the features found in traditional systems, like intelligent call routing, auto attendants, voicemail, and even call recording. The solution can help Improve employee productivity with native integrations to Salesforce.com, Microsoft Office 365, and Google G-Suite.

For the organization, the Bring Your Own Carrier feature enables them to keep their current PSTN service provider to power the Zoom Phone cloud PBX service in virtually any country. It is interoperable with standards-based endpoints, preserving the traditional deskphone experience with support for VoIP devices from Polycom and Yealink.

Zoom Phone quality monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues. Admins can quickly visualize and evaluate the health of Zoom Phone performance to stay on top of potential network-related quality issues. They are able to Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss, jitter, and network latency. IT administrators can also track the performance of all calls traversing the network with automatically assigned Mean Opinion Scores (MOS).

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