Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.

types of Five9 products offered by pax8
  • Contact Center as a Service (CCaaS)
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Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS) enables businesses to connect with customers via hosted call center services that intelligently route communications from multiple channels to provide an improved, holistic customer experience. CCaaS provides the link between a business and its customers, allowing omni-channel interactions across email, chat, phone, and text.

Five9 Cloud Contact Center

Five9 Cloud Contact Center software enables agents to be more effective when handling customer interactions - deliver a better service experience or sell more. Five9 provides everything you need to run an effective inbound, outbound, or blended omnichannel contact center, including interactive voice response (IVR), real-time and historical dashboards and reporting, telephony, workforce management, quality monitoring, CRM integrations, and more.

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