Nextiva ONE

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Nextiva ONE is a unified communications solution that combines communication tools and business apps to help businesses manage sales, service, and more across one comprehensive application. It is complete communications app, built for business, with support for voice and video calls, messaging, tools for Sales and Service, and robust analytics.

Nextiva ONE is a unified communications solution that combines communication tools and business apps to help businesses manage sales, service, and more across one comprehensive application. It is complete communications app, built for business, with support for voice and video calls, messaging, tools for Sales and Service, and robust analytics.

Key Features

  • A complete communications app built for your business
  • Powerful business apps for sales and service tasks
  • Mobile app for taking your office anywhere
  • Integrations with the most popular business apps
  • Intelligent automation, analytics and tracking

Key Benefits

  • Simplifies the management of business communications
  • Easy setup and use
  • Helps sales teams boost sales and drive revenue
  • Enables support teams to provide amazing service and improve team efficiency

The feature-rich Nextiva ONE solution is easy to set up and use, with no technical setup or confusing configuration necessary. It provides all you need to communicate effectively with your customers across a multi-channel framework.

Powering Your Sales Interactions

For Sales, Nextiva ONE brings all your conversations together with our selling tools will make you more productive, give you visibility and intelligence about your prospects. The solution helps you manage all communications including phone, video calls, emails, and instant messaging. Intelligent automation enables your reps to track deals, make calls, send emails and messages.

Managers can visually track and manage the entire sales process in one workspace to see who’s working on what, how the deal is progressing, and if it needs extra attention or help from the team—all in real time.

With NextivaOne, the entire pipeline is mapped out and every deal is instantly visible and trackable Deadlines, tasks, and progress are easy to manage, and transparency gives your sales people the power to focus and assist each other quickly. Every deal will get the attention it deserves.

Use Nextiva’s software to organize and prioritize deals into custom stages in your pipeline. Watch deals flow through in real time. Automatically send personalized messages, add followers, and tasks for each stage. Eliminate busywork—give every lead consistent attention and close more deals.

Analytics help you see top performers—make your sales team unstoppable. Identify who is best at certain sales skills, and then use their data and techniques to help everyone achieve similar results.

To help power your Sales organization, integrate your favorite tools like Outlook, Salesforce, G Suite or use our built-in features.

Strengthen Customer Support Communications

Nextiva ONE delivers everything you need to provide amazing service. Your service conversations together with our helpdesk tools will make you more productive, give your visibility and intelligence about your customers.

The solution enables your service and support reps to talk to customers from anywhere. They can have conversations with customers, any way they prefer to communicate, while they are seamlessly working together with your helpdesk tools.

Harness powerful automations that drive customer engagement, even when you’re not around. The robust set of automations can help you to eliminate busywork and focus on your customers.

Using multi-channel communications, your reps can communicate across all channels from a single app. Combine phone, email, chat, and messaging in the one helpdesk tool, to make conversations easier to follow and respond to.

Nextiva ONE integrates with popular tools like ServiceNow and ZenDesk, enabling reps to continue working with familiar tools.

Automations

With Nextiva ONE automations, you can liberate your team from repetitive busywork. Use powerful, easy-to-set-up automations that save time, and let your team to focus on the customer moments that matter instead of the small tedious tasks. Automations can also help to improve the customer experience through automated surveys and automated emails and messages. You can reassign tickets, notify managers, suggest answers to questions, and auto-fill common responses with one click.

Nextiva ONE Packages

Essential

  • Unlimited voice & video calling
  • Auto-attendant & toll free numbers
  • Integrations with Outlook & Google Contacts
  • Voicemail to email notifications
  • Unlimited internet fax
  • Mobile & desktop app
  • 24x7 customer support

Professional

  • Everything in Essential, Plus:
  • Unlimited conference calls, 40 participants
  • Unlimited video conferencing, up to 250 participants
  • Call Pop, up to 250 contacts
  • Unlimited business SMS
  • Extended integrations with Salesforce, Hubspot, Zendesk
  • Professional setup

Enterprise

  • Everything in Professional, plus:
  • Unlimited participants on voice & video conferencing
  • Unlimited video conference recording & call recording
  • Unlimited call pop
  • Voice analytics & voicemail transcription
  • Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow
  • Single Sign On

Ultimate

  • Everything in Enterprise, plus:
  • Sales productivity & pipeline management
  • Service productivity & ticket management
  • Automated surveys
  • Customer journey analytics

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