Terms
Voyager Alliance Rewards Program Terms
Last updated October 3, 2025
The Pax8 Voyager Alliance Rewards Program (“Rewards Program”) offered by Pax8, Inc. (“Pax8,” “we,” “our,” or “us”) allows eligible Pax8 partners (“Pax8 Partners”) to earn points (“Points”) each month based on their tier in the Pax8 Voyager Alliance Program (“Voyager Alliance”). Points can be redeemed for items listed in the rewards catalog in the Pax8 Marketplace (“Rewards”). Additional information on the Rewards Program is available here.
These Voyager Alliance Rewards Program Terms and Conditions (“Rewards Terms”) govern your access to and participation in the Rewards Program. By enrolling and participating in the Rewards Program, you are a “Participant” and agree to be bound by these Rewards Terms. If you are an individual accepting these Rewards Terms on behalf of an entity, you represent and warrant that you have the legal authority to bind that entity to these Rewards Terms and that the entity accepts these terms. Your continued access to and participation in the Rewards Program confirms your acceptance of any modification to these Rewards Terms.
Please note that all Participants are also subject to the Pax8 Partner Terms, the Voyager Alliance Guide and the Pax8 Privacy and AI Notice. There may be other rules or terms that apply to you based on how you use the Pax8 Marketplace and what you buy from Pax8. We refer to the Rewards Terms and all other Pax8 rules, guides and terms that apply to you as the “Terms”.
1. Eligibility.
You are only eligible to participate in the Rewards Program if you are a Pax8 Partner in good standing and you are in the Ignite, Velocity, Titan, or Galactic Voyager Alliance tier. Alliance Members and inactive Pax8 Partners are not eligible to participate in the Rewards Program. Individual employees, shareholders, or owners of a Pax8 Partner are not eligible to participate in the Rewards Program and may not enroll in the Rewards Program on their own behalf.
2. Enrollment and Opt-Out.
2.1. To enroll in the Rewards Program, you must complete the Program registration and enrollment process in the Pax8 Marketplace. It is your obligation to ensure that all information submitted with your enrollment and registration is true and complete, and to maintain accurate and updated information.
2.2. Unless you have opted out of receiving marketing communications, Pax8 may send you Rewards Program communications and marketing via mail, email, and other channels, including special Participant promotions, offers, and more. Please note that if you opt out of receiving marketing or promotional communications, we may continue to send you service emails, such as notifying you of Rewards Program changes, when you are eligible for any Rewards and information about your account or our ongoing business relations.
3. Your Rewards Account.
3.1. Upon successful enrollment into the Rewards Program an account (“Rewards Account”) will be created and linked to your existing Pax8 account ID. (“Pax8 Account ID”). There is a limit of one (1) Rewards Account per Pax8 Account ID. You must be eligible and enrolled with a verified Rewards Account to accrue Points and to be eligible to redeem Points for Rewards. Points may only be accessed via your Rewards Account.
3.2. You are responsible for maintaining the confidentiality of, and for restricting access to, your Rewards Account and password. Any person attempting to obtain or use more than one account, e-mail address, identity, registration, or log-in may be disqualified from participating in the Rewards Program at Pax8’s sole discretion. You are responsible for all activities that occur in connection with your Rewards, regardless of whether the activities are authorized by you or undertaken by you, your employees or a third party. You must notify Pax8 immediately of any unauthorized use of your Rewards Account, or any other actual or potential breach of security. You acknowledge and agree that we are not responsible or liable for unauthorized access to your Rewards Account, except to the extent caused by our breach.
3.3. Unless expressly authorized by Pax8 in writing, and/or as part of a promotional program specifically connected to the Rewards Program, Points and Rewards may not be combined across two or more Rewards Accounts, with any other promotional or reward programs, or any third-party points-based program.
3.4. In the event you acquire or are acquired by another Participant, you can request that Pax8 merge the Rewards Accounts and combine the Points in those accounts by submitting a support ticket. You will be notified if the merge request is approved by Pax8. The merging of Rewards Accounts is not reversible.
3.5. You may voluntarily opt out and discontinue participation in the Rewards Program at any time via your Pax8 Marketplace dashboard and/or by submitting a support ticket.
3.6. We can suspend or terminate your Rewards Account at any time (a) if you violate these Rewards Terms or any other applicable Terms, (b) for late payment of invoices, (c) if you act with intent to annoy, harass, or abuse; or (d) for fraudulent or illegal activity.
4. Points.
4.1. Points are awarded to you each month based on your current Voyager Alliance tier. Participants in the Velocity, Titan and Galactic tiers may also earn points for qualifying activities specified by Pax8, such as purchasing through the Pax8 Marketplace, purchasing Pax8 services, completing certifications, attending approved events, or engaging with various Pax8 promotions. Pax8 reserves the right to change or eliminate the way Points are awarded or earned.
4.2. Pax8 may offer additional methods of earning Points, including specific purchases/tasks/activities, special events, promotional offers and Point purchase opportunities, as well as free gifts and giveaways involving Points, sweepstakes, and other offers (individually and collectively, “Promotional Offers”). These Promotional Offers may be subject to additional terms and conditions.
4.3. Pax8 can retroactively revoke Points issued to you for returned or canceled services/products and transactions deemed fraudulent or otherwise in violation of the Terms.
4.4. Pax8 reserves the right to adjust incorrectly allotted points due to any cause by any party.
4.5. If you believe your Points were posted incorrectly, you must notify Pax8 of the discrepancy within sixty (60) days of the posting.
4.6. Points do not constitute property, do not entitle Participant to any vested rights or interests, have no cash value, and are not redeemable for cash.
4.7. Points may not be transferred, sold, shared, auctioned, bartered, assigned, or split. Any attempt to sell or transfer Points may result in the forfeiture of those Points.
4.8. POINTS WILL EXPIRE TWELVE (12) MONTHS FROM THE DATE THAT THEY ARE EARNED.
4.9. All Points will be forfeited if you opt-out of the Rewards Program, we terminate your Rewards Account and/or if we terminate the Rewards Program.
5. Rewards and Redemption.
5.1. Rewards are posted in a catalog in the Pax8 Marketplace (“Rewards Catalog”). Each Reward has the required number of Points for redemption stated in the Rewards Catalog.
5.2. Rewards may be subject to additional terms and conditions, including expiration dates. Pax8 reserves the right to modify or discontinue Rewards at any time.
5.3. All Rewards are subject to availability. There may be additional terms and conditions that apply to a Reward.
5.4. All redemptions are final, and redeemed Rewards may not be cancelled or returned.
5.5. Only individuals designated as a Primary Partner Administrator or Partner Administrator for your Account ID are authorized to redeem Points for Rewards on your behalf.
5.6. Pax8 is not responsible for any technical or human error that may occur in connection with the processing of Points and/or Rewards, whether caused by Pax8, Participant or by any third party(ies).
5.7. Unless otherwise indicated at the time of redemption of Points for a Reward by a Participant, Pax8 will process the redeemed Reward within three (3) billing statement cycles (as determined under the Pax8 Voyager Alliance program) or later if Pax8 is unable to redeem your Points due to any cause.
5.8. Rewards may be subject to taxation or business reporting in your jurisdiction. You are solely responsible for determining and fulfilling any tax obligations related to participation in the Rewards Program and redemption of Rewards. Pax8 does not provide tax advice and recommends consulting a qualified tax advisor in your location.
6. Term and Termination.
The Rewards Program begins upon the launch date, as announced by Pax8, which is the date when you may access the Rewards Program. The Rewards Program will continue until Pax8 terminates it. We will provide at least ninety (90) days’ notice of termination of the Rewards Program. No Reward redemptions will be honored after termination of the Rewards Program.
7. Limitation of Liability.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAX8 WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY LOSS OF PROFITS, SAVINGS, GOODWILL, OR REVENUE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE GROUNDS (INCLUDING, IN EACH CASE, NEGLIGENCE) THAT ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH (A) ANY PARTICIPATION IN OR INABILITY TO PARTICIPATE IN THE REWARDS PROGRAM, INCLUDING, WITHOUT LIMITATION, THE EARNING OR REDEEMING OF POINTS AND THE USE AND/OR MISUSE OF ANY REWARD, (B) ANY FAILURE OR DELAY BY PAX8 IN CONNECTION WITH THE PROGRAM (INCLUDING, WITHOUT LIMITATION, THE USE OF, OR INABILITY TO USE, ANY COMPONENT OF THIS REWARDS PROGRAM), OR (C) THE PERFORMANCE OR NONPERFORMANCE OF THE REWARDS PROGRAM BY PAX8, EVEN IF PAX8 HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. SOME JURISDICTIONS/STATES DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU.
8. Disclaimer of Warranties.
PAX8 PROVIDES THE REWARDS PROGRAM AND THE REWARDS “AS IS” AND ON AN “AS AVAILABLE” BASIS. PAX8 EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THIS PROGRAM WILL BE UNINTERRUPTED, ERROR-FREE OR AVAILABLE AT ALL TIMES, AND FURTHER DISCLAIMS ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS AND TIMELINESS OF ANY CONTENT OR INFORMATION DISTRIBUTED WITH RESPECT TO THE PROGRAM. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, CONFORMITY WITH DESCRIPTION AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE WITH RESPECT TO THE PROGRAM AND REWARDS. YOU ACKNOWLEDGE THAT REWARDS MAYBE BE PROVIDED BY THIRD PARTIES WHOSE PERFORMANCE IS NOT GUARANTEED BY US. SOME JURISDICTIONS/STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THIS WARRANTY DISCLAIMER MAY BE LIMITED IN ITS APPLICABILITY TO YOU.
9. Privacy and Data Use.
9.1. Participant acknowledges and agrees that we may use any data stored in or accessed through the Rewards Program and Pax8 Marketplace, or otherwise collected by us, for our own business purposes, including for analysis, product development, product and service enhancements, and for the purpose of creating and sharing insights, providing always that such publications do not include the unauthorized disclosures of confidential information. Please read the Pax8 Privacy & AI Notice carefully to understand how Pax8 collects, uses, and discloses information and how to update or change your personal information and/or the ways Pax8 communicates with you.
9.2. We retain all rights to any aggregated, anonymized, or non-identifiable data collected or derived through the Pax8 Marketplace.
9.3. Confidential Information means information that is disclosed or otherwise made available to or accessed by either of us under the Terms that the receiving party knows or should be expected to know is proprietary or confidential. Confidential information does not include information that: becomes public through no fault of the receiving party; is known to the receiving party without confidentiality obligations; is independently developed without using the disclosing party’s information; or is lawfully obtained from a third party without confidentiality obligations. If required by law to disclose confidential information, the receiving party will notify the disclosing party promptly if legally permitted.
9.4. Each party is responsible for its own personal data as a data controller in its own right, and shall comply with any applicable laws, including implementing effective technical and organizational measures to ensure the security of personal data and meeting its own obligations relating to the rights of data subjects. Each of us shall provide necessary and reasonable assistance to comply with such obligations. We will process personal data in accordance with our Privacy & AI Notice.
9.5. Where we do process data on your behalf, we will do so in accordance with the Pax8 Data Processing Agreement located here.
9.6. By enrolling, using, accessing, and participating in the Rewards Program, Participant authorizes Pax8 to track Participant’s activities, including, but not limited to, sales volume, certifications, and badging or events, for the purpose of awarding and managing Points.
10. Modification of Terms.
Pax8 may modify all or part of the Terms (including these Rewards Terms) at any time by posting a revised version of the modified Terms on our website or any successor site or by notifying you via email. The modified Terms are effective upon posting or, if Pax8 notifies you by email, as stated in the email. By continuing as a Participant in the Rewards Program after a modification, you agree to be bound by the modified Terms. It is your responsibility to open and review email notifications about Terms updates and to check for updates on our website. If you do not wish to accept the updated Terms you must opt-out of the Rewards Program.
11. Dispute Resolution.
Any disputes arising out of or relating to the Rewards Program shall be resolved in accordance with the dispute resolution procedures outlined in the Pax8 Partner Terms, unless otherwise required by applicable law.
12. No Partnership; No Third-Party Beneficiary.
You and Pax8 agree that no joint venture, partnership, employment, or agency relationship exists between you and Pax8 because of the Rewards Program or Rewards Terms.
13. Assignment.
We may transfer, assign, or sublicense any of our rights and obligations under these Rewards Terms; however, you may only transfer or assign any of your rights or obligations under these Rewards Terms with our prior express, written consent.
14. No Waiver; Severability; Entire Agreement.
Our failure or delay in enforcing any right or provision of the Rewards Terms will not be considered a waiver of those rights. Any waiver of these Rewards Terms by Pax8 must be in writing and signed by an authorized representative of Pax8. If any provision of the Rewards Terms is held to be invalid or unenforceable by a court, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Rewards Terms will continue in full force and effect. The Rewards Terms constitute the entire agreement between you and us regarding the Rewards Program and supersede and replace any prior agreements we might have had between us regarding the Rewards Program.
15. Governing Law.
The Rewards Program is void where prohibited and is governed by the laws of the State of Colorado, U.S.A., except where local law in the Participant’s jurisdiction requires otherwise.
16. Precedence of Terms.
In the event of a conflict or inconsistency between the Rewards Terms and the Pax8 Partner Terms, these Rewards Terms will prevail, govern, and control with respect to any aspect of the Rewards Program. These Rewards Terms do not otherwise alter the Pax8 Partner Terms or any other Terms that may apply to you.
17. Survival.
All provisions of the Rewards Terms that by their nature survive termination of the Rewards Program, your Rewards Account or any business relationship between us, shall survive termination as permitted by applicable law, including, without limitation, provisions related to limitations of liability and disclaimers.