top.media fuels their efficiency with Pax8 partnership
Problem
Manual tasks stifling efficiency
“There was only limited automation at top.media before we joined Pax8. There was also a lot of manual licence correction that had to happen on our part.”
– Patrick Lenz, Managing Director, top.media
Before top.media partnered with Pax8, they were losing hours of time at the end of every month due to slow, manual processes like licence reviewing and billing reconciliation. They were also losing money because of mistakes in licence billing.
With a focus on empowering their clients to modernise and automate their own processes, top.media needed help to make that a reality inside their own four walls.
A lack of automation meant operational efficiency was difficult to improve, and the inability to integrate products into their own systems did not allow for easy change.
top.media needed help to regain control over their operational processes so that they could achieve their goals and ambitions.
Solution
Doing more, with fewer employees
“We support about 100 clients from different sectors. We want to grow in a healthy way and provide support for our clients and their activities everywhere.”
– Patrick Lenz, Managing Director, top.media
With 21 employees, top.media falls into the small and medium-sized business (SMB) segment, but it does not stop them from having big ambitions around pushing the IT service provider market forward.
Since their partnership with Pax8, top.media has been able to rapidly expand their portfolio of services and support, thanks to automation and integration which has boosted their efficiency.
Integration with Autotask has automated billing, time tracking and contract management along with Liongard that has enabled them to pull through existing client data to make it visible in one place.
top.media clients no longer have to wait for licences they have ordered – they can manage their own licensing through the Pax8 Marketplace. Removing the need for top.media to be involved speeds up the process for the clients and gives them back time to spend on growing their business.
Ultimately, top.media can now do more with the same number of employees.
Benefit
Getting back to value creation
“The partnership with Pax8 allows us to focus on our own value creation again, because we do not have to spend as much time on administrative tasks as we used to.”
– Patrick Lenz, Managing Director, top.media
Having billing that they can rely on, intuitive administration, and constantly being introduced to new vendors has helped top.media achieve real growth with the power of foresight.
The evolving Pax8 Marketplace offers new opportunities for top.media to develop their service portfolio, adding value to their clients and providing growth opportunities.
This has been boosted with Rewst, robotic process automation, automating hundreds of tasks to improve internal efficiency and provide a better customer experience.
top.media’s single point of contact with their Pax8 account manager has been crucial in fuelling their business growth. This direct line of communication ensures they have access to world-class support and expert advice, recommendations and assistance, and transparency in the form of one single invoice at the end of each month.
Auto sync reports and clear licence history allow top.media to see quickly and easily whether invoices are correct, eliminating frustration and mitigating financial losses from incorrect billing.
Seamless integration with their own systems and interfaces has allowed top.media to establish structures for their employees that make selling to clients easy. The visibility of the Pax8 Marketplace prices and margins make it easier than ever for top.media to find opportunities to grow.
Results
72 hours of reclaimed time per annum
“We save ourselves about four to six hours of administration per month, because we simply no longer have to do intensive invoice checks.”
– Patrick Lenz, Managing Director, top.media
top.media is no longer restricted by tedious manual administration tasks like invoice and licence checking at the end of the month. The company has also managed to reduce its clients’ waiting times for licences – the clients can manage licences themselves directly in the Pax8 Marketplace, so there’s no waiting.
They are also gaining efficiency through innovation. Access to the Pax8 Academy courses has provided them with new capabilities and opportunities to learn.
The support received from Pax8 has empowered top.media in their role as a managed service provider (MSP), from the expanded products and services available to them to the rapid help and assistance when they have problems or questions.
Consequently, the company has enhanced its market presence, alongside the support and expertise it offers to its clients.
About top.media
Founded in 1994, top.media is an established managed service provider specialising in supporting and optimising the IT infrastructure of medium-sized companies. The company offers diverse managed services with a strong focus on collaboration and security to ensure its clients’ IT operates securely, efficiently and productively. Through innovative solutions and advice, top.media enables their clients to further advance their digitalisation.