Pax8 partnership helps Procano enhance efficiency and maintain their 100% customer satisfaction score

Problem

Complex vendor management stalling efficiency

 

“One of our biggest problems before partnering with Pax8 was managing many vendors whom we purchased directly from.”
 
– Morten Halvorsen, Chief Revenue Officer at Procano

 
Procano is a growing managed service provider (MSP), providing IT services and support to hundreds of small and medium-sized businesses (SMBs) across the Nordic region. Previously, the company faced a challenge of managing their expanding services and licences, along with delays in obtaining efficient support from so many different vendors.
 
Working with around 16 different vendors, finding operational efficiencies was a top priority for Procano to maintain a high level of client satisfaction without putting additional strain on the business.

Solution

One partner, multiple solutions

“The advantages of moving to Pax8 were that we could consolidate all the products into one platform and receive one monthly bill.”
 
– Morten Halvorsen, Chief Revenue Officer at Procano

 
Procano quickly identified that the value of Pax8 cloud solutions and technology was a perfect fit for SMBs rather than being enterprise-focused and irrelevant. By consolidating their billing and cloud solutions into a single platform in the Pax8 Marketplace, the company streamlined its operations and unlocked new opportunities for growth.

Benefit

Opening doors to new opportunities

“Pax8 has opened doors to many new services. One of the biggest for us has been adoption of Microsoft Dynamics”
 
– Morten Halvorsen, Chief Revenue Officer at Procano

 
Access to new solutions, like Check Point, Avanan and Microsoft Dynamics, enables Procano to add greater value to their clients and solve their problems quickly rather than being tied up with the day-to-day running of the business.
 
Another opportunity Procano is keen to explore with Pax8 is using Microsoft Copilot to save time and enhance efficiency by automating administrative tasks, such as creating PowerPoint presentations and developing a secure chatbot for technicians to respond faster to client tickets.

Dedicated support from Pax8 experts

Alongside the new product delivery, the support Procano receives from Pax8 has streamlined their operations by shifting from multiple contacts for all cloud solutions to a single point of contact with a dedicated Pax8 account manager.
 
Additionally, Pax8 experts have visited Procano to share updates on cybersecurity, compliance and AI, as well as insights into the latest best practices in the industry. This guidance and support have helped the company move from a traditional IT provider into a strategic adviser to their clients.

Enhanced networking through Pax8 events

The partnership with Pax8 has also opened doors to a broader network, including other MSPs, vendors and communities Procano did not have access to before.
 
By attending Pax8 events, like Beyond and Mission Briefings, Procano has had the opportunity to connect with industry experts and leaders worldwide. Being part of a global community has enabled the company to identify new growth opportunities, explore innovations and solve challenges with the help of industry peers.

Results

Unrivalled customer satisfaction

“We have had 10,000 tickets so far this year and not one single thumb down, and I think that is quite unique.”
 
– Morten Halvorsen, Chief Revenue Officer at Procano

 
Thanks to a wide range of specialised services available in the Pax8 Marketplace, Procano can offer the best solutions to grow their clients’ businesses rather than relying on one provider.
 
As a result, the company’s product purchases have grown by an impressive 50-70% over the last three years.

16 hours of time saved per month

With consolidated billing and a single point of contact across all the cloud solutions and services, Pax8 has helped Procano increase efficiency and save around 16 hours per month.
 
These efficiency gains enable Procano to focus more on their strategic initiatives that enhance client satisfaction and drive business growth.

About Procano

Procano is a forward-thinking MSP based in Norway, serving around 8,000 endpoint users with a team of 37 employees. With a focus on in-built security for every service and a dedicated support team for every client, Procano is committed to deliver on their mission – to make life easier for their clients.
 
Established in 2003, Procano continually strives to enhance their offerings and improve their efficiency, ensuring that their clients’ experience with IT is uncomplicated, secure and worry-free.

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