As VP of Technical Support, I help shape and drive the partner support experience. I have carved out goals and KPIs that will directly contribute to both the Wingman Experience and Pax8 key business objectives. Striving to deliver a next-level support experience is my goal on a daily basis.
With over 15 years of experience in the MSP industry, I understand how partners operate and the level of support they deliver and expect in return. It is my mission to deliver a level of engagement that will allow our partners to focus on their business and clients.
I have always pushed myself to the extremes. One of my greatest achievements was thru-hiking the Appalachian Trail with my brother. We spent five months covering 2,000+ miles. Not all days were easy walking, but I am proud of the accomplishment.
At a previous MSP, I used my industry experience and knowledge to help a company reshape their procurement and selling practice. I was able to build in margins and a refined quoting process. They were previously selling everything at cost. I sold so much hardware and associated services that we were able to go from renting a 400-square-foot office to the owner buying his own office space.
My former hobby was skydiving. I have accomplished more than 600 jumps, but have slowed down since the birth of my son and pending arrival of my second child. Currently, my hobby is rock climbing.