UK-based MSP breaks barriers to growth through Pax8 Academy Accelerator programme
Problem
Lack of structure and communication hindering growth
“One of the challenges that the Pax8 Academy team helped us with was breaking through the ceiling to the next stage of growth. We were excellent before; we need to be more excellent now, and they’ve helped us to structure that in a proper way.”
– James McMillan, CTO, Redinet
Redinet is a privately-owned managed service provider (MSP) with more than 20 years of experience providing IT services to their clients. Like many growing MSPs, Redinet faced challenges as they expanded. The incoherent management structure hindered the company’s growth potential. The business lacked clarity in roles, long-term strategic planning and efficient communication between different tiers of management.
This lack of structure and strategic clarity made it difficult for Redinet to create long-term business plans and ensure that their team was aligned with the company’s goals. The management needed professional input to steer the company towards sustainable growth. Despite their growth, Redinet realised that without proper guidance, they would struggle to maintain momentum and scale effectively.
Solution
Strategic realignment through Pax8 Academy Accelerator programme
“After a thorough interview process with a few potential partners, we settled on Pax8 because their team are personable and understood us. We have essentially the same mindset.”
– Alvin Cross, COO, Redinet
The Redinet leadership team, particularly the company’s CEO, Colin Bridle, recognised the need for external expertise to realign their management and communication processes. After evaluating several options, they chose Pax8 due to the connection formed through personal interactions with the team. What set Pax8 apart was the ability to understand Redinet’s challenges, culture and values – acting with integrity, being curious and inclusive, respecting community and fostering diversity.
“It was clear that we needed help to become more coherent as a team in order to strive for growth. So, Pax8 helped us enormously with that. We’ve become a lot more structured in everything, from our team meetings to our Culture Canvas.”
– James McMillan, CTO, Redinet
With the professional guidance and hands-on support from the Pax8 Academy team, Redinet embarked on a journey of transformation. The personal engagement from the Pax8 consultants fostered trust and openness, enabling Redinet to fully embrace the changes needed.
The Pax8 Accelerator programme helped the Redinet team identify and address the gaps in their management structure. They began to adopt new methods to improve communication, leadership and strategic planning. These new approaches were quickly embedded in daily operations, from one-on-one meetings and team evaluations to bonus structures, setting a solid foundation for growth and ensuring the changes were sustainable and impactful.
Benefit
Unlocking new opportunities through Pax8 partnership
“Meeting Pax8 as a business, engaging with their senior management team in Bristol and receiving the support we needed – along with getting access to the Pax8 Professional Services, internal training and the wider range of the industry via events like Pax8 Beyond in Berlin – have really opened us up to start working with a partner rather than just having a partner that sits there, not really giving us any return on value.”
– Alvin Cross, COO, Redinet
While the Pax8 Accelerator programme helped Redinet solve their immediate issues, its benefits extended far beyond that. Through the Pax8 partnership, the Redinet team gained access to a broader range of Pax8 resources, including industry events and technical training that exposed them to best practices and new perspectives.
Redinet now has a clear structure for their three-, five- and ten-year business plans. Additionally, they have developed a robust framework for performance evaluation, creativity and initiative across day-to-day tasks. These changes have brought coherence and direction to the company’s operations, led to a more engaged workforce and established a culture of accountability and growth.
Results
Clear structure, improved communication and sustainable growth
“Since we’ve done the Accelerator programme, the communication of the business has been massively improved. Everybody’s clear on our roles within the organisation now and the management team. We are communicating better, and we are developing strategies to deliver three-, five-, ten-year plans.”
– Alvin Cross, COO, Redinet
Since the implementation of the Pax8 Accelerator programme, Redinet has seen significant improvements in their internal communication and management structure. Clear communication channels have been established across all levels of the business. The management team now holds regular structured meetings, including all-staff meetings led by the company’s CEO, and every team member now has a clear understanding of their role within the broader organisational goals. Previously having struggled with inefficiency, the management is now equipped with the skills and structure to handle future challenges, and the entire company is ready to move forward with confidence.
With improved communication, a clear management structure and strategic planning firmly in place, Redinet is on a clear path to sustainable growth. Cross is confident that the company will see significant growth in the next three, five and ten years. Looking ahead, Redinet is excited to continue their journey with Pax8, knowing they have a trusted partner supporting their growth ambitions.
“The impact that the Pax8 Accelerator programme has had on Redinet reaches beyond any individual. We have become an even more amazing place to work at.”
– James McMillan, CTO, Redinet
About Redinet
Founded in 1996, Redinet is a privately-owned MSP with over two decades of experience delivering reliable IT services in the UK. Throughout its operation, the company has earned a strong reputation for excellence by consistently prioritising customer satisfaction and investing in both a skilled workforce and cutting-edge technology. With a commitment to professionalism, Redinet ensures that their clients receive top-tier support and expertise to achieve long-term success.