Nebula IT expands its Microsoft services with support from Pax8
Problem
Managing multiple vendors taking too much time
“We had challenges with other distributors and vendors where billing was a huge issue and took a lot of time.”
– Chris Pottrell, Managing Director at Nebula IT
Nebula IT found it challenging to deal with billing across multiple vendors. Dealing with vendors individually took valuable time that could have been better invested in upskilling the team on Microsoft cloud solutions.
They also needed help to understand Microsoft’s different incentive programmes.
From knowing which training to take to achieve the proper accreditations to recognising which opportunities were open to them, these challenges were hampering Nebula IT’s growth potential and they needed some support.
Solution
Full Microsoft support from Pax8
“Pax8 has been fantastic in helping our team understand Microsoft incentives, how to get our team members qualified to achieve the accreditations we need and make sure we’re aligned with what our clients need.”
– Chris Pottrell, Managing Director at Nebula IT
Nebula IT has been able to access Microsoft incentives, including funding and rebates, thanks to support from Pax8 and Microsoft training on Modern Workplace and Infrastructure via the Pax8 Academy, which offers over 500 Microsoft certifications to partners.
Partnering with Pax8 also gave Nebula IT access to over 20 Microsoft products and applications in the Pax8 Marketplace.
Working alongside Pax8 Professional Services, they have implemented complex Microsoft client projects, including Azure Virtual Desktop (AVD) for the UK’s Ministry of Defence (MOD).
In addition, attending Pax8 events, such as Mission Briefings and Pax8 Beyond, has enabled Nebula IT to understand the latest developments within the channel and identify new solutions to enhance their offering.
Benefit
Upskilling staff for expert client support and growth
“The Microsoft support we receive from Nebula is outstanding. They always find an answer to our questions and solutions for any problems we have.”
– Kath Bollen, IT Operations Manager at Select Science
Nebula IT has been able to offer its clients expert Microsoft support thanks to its partnership with Pax8.
They have upskilled their staff through Microsoft training and accreditations alongside learning from the Pax8 Professional Services team on bespoke client projects.
The time they have saved thanks to the simplicity of the Pax8 Marketplace has also allowed Nebula IT to incorporate more Microsoft solutions, including M365 and Azure, into their client offering.
Alongside this, Pax8 has made it easier for Nebula IT to understand Microsoft incentives and take full advantage of the opportunities and rebates available to them.
Another benefit they have realised is giving some of their larger clients access to the Pax8 Marketplace so they can self-serve and deploy software themselves.
Results
Expanding services and support
“The investment returns to the business tenfold.”
– Chris Pottrell, Managing Director at Nebula IT
Nebula IT has saved around 30 hours of time across the year thanks to having all their cloud solutions in one place and allowing some customers to self-serve.
This has allowed them to re-invest that time upskilling their staff with expert Microsoft training and creating custom Microsoft projects with Pax8 Professional Services support.
Nebula’s IT engineers and developers can now help solve complex cloud software problems quickly and confidently develop and deploy bespoke solutions for clients to grow their businesses. They have also begun rolling out personalised AVDs for clients.
This efficiency has been bolstered by the speed of support from Pax8, leading to quicker go-to-market times.
About Nebula IT
Nebula IT is a Bristol-based Managed Service Provider (MSP) helping businesses and organisations achieve success through technology.
With a jargon-free approach, their aim is to solve business challenges through intelligent technology solutions. Implementing the right software and products for every business helps their clients stay secure, save money and improve productivity.
A values-driven MSP, their expert support earns them regular 5* reviews from their clients.