Nebula IT won a £150,000 modern workplace contract by embracing data and AI
Problem
Lack of confidence with data and AI
“Pre-workshop and the work we do with the Pax8 team, we would have been very reluctant to engage with those types of projects. It would have felt too big.”
– Chris Pottrell, Managing Director at Nebula IT
Implementing modern workplace infrastructure and support was something that felt out of reach for Nebula IT.
The managed service provider (MSP) wanted to transition into the data and AI space, but it lacked the capacity and knowledge to execute large-scale projects.
The ambition was there, but it needed support to implement changes and secure its future as a trusted business partner to clients.
Solution
Transitioning to managed intelligence provider (MIP) with Pax8 support
“If I was talking to a new MSP now and they were thinking about the AI and data space, I would say jump. Absolutely lean into Pax8’s training days, the workshops, the professional services team, the support’s there.”
– Chris Pottrell Managing Director at Nebula IT
Nebula IT attended Pax8’s Data & AI Masterclass and left feeling inspired and confident.
Nebula IT discovered that leaning on Pax8 Professional Services for support to deliver data and AI projects enabled it to focus on managing transformation for clients.
Stepping into the role of project manager and strategic adviser, Nebula IT is now able to execute large-scale data and AI projects alongside Pax8, allowing the MSP to focus on education, training and empowerment for clients rather than just the day-to-day.
Benefit
Attracting ambitious clients
“It’s really allowed us to rethink what our ideal client looks like in the future. We’re not looking for the traditional MSP per user, per seat kind of client. Now we’re looking at someone who really wants to leverage their business goals and objectives by using and harnessing data and AI.”
– Chris Pottrell, Managing Director at Nebula IT
Nebula IT estimates that 85% of new clients are driving data and AI conversations with them at the very beginning of their working relationship. These conversations have enabled Nebula IT to develop a deeper understanding of its clients’ businesses and reconsider the type of clients it works with.
Thanks to its increased confidence that Pax8 is by its side to enable data and AI projects, when a large contract opportunity presented itself in modern workplace data and AI, they took it on without hesitation.
Not only that, but Nebula IT can now deliver projects that require low effort for clients yet have high impact and deliver a quick return on investment.
Results
Winning modern workplace contracts
“The marketing and outreach we had from the Pax8 Data & AI workshop actually got us introduced to a large nonprofit in the southeast of the UK, which has led to £150,000 investment in modern workplace data and AI across the next two years.”
– Chris Pottrell, Managing Director at Nebula IT
With its transition into data and AI, shifting from MSP to MIP, Nebula IT has been able to differentiate itself from other MSPs when pitching for work.
Its new approach and the confidence gained from the Pax8 Data & AI Masterclass has enabled Nebula IT to step up its marketing and outreach and win a large contract in modern workplace data and AI.
It has also proven successful in driving conversations with existing clients, too. Many are now in dialogue with Nebula IT to establish pathways for organising and refining their data, enabling future modern workplace transformation.
About Nebula IT
Nebula IT is a Bristol-based managed service provider (MSP) helping businesses and organisations achieve success through technology.
With a jargon-free approach, their aim is to solve business challenges through intelligent technology solutions. Implementing the right software and products for every business helps their clients stay secure, save money and improve productivity.
A values-driven MSP, their expert support earns them regular 5* reviews from their clients.