Case studies
Partner testimonials
Three partners who paired up to power up with Pax8 and Microsoft
Microsoft offerings equip clients with powerful tools to service their businesses. But with the education, resources and support from Pax8, partners can unleash new potential with Microsoft and take their MSPs to the next level. Here’s how pairing Pax8 and Microsoft helped Braden Business Systems, Digacore, and Open Approach get a huge boost to operations and efficiency, reduce risk and grow their overall cloud business.
MSPs looking for support find it in Pax8
Braden Business Systems has been in the IT sector for over 30 years, starting off as an office equipment company in the 1980s. The company has grown rapidly over the last few years, enabling it to expand its service offerings.
After acquiring an MSP and expanding their business to focus on clients’ advisory and consulting services, Braden began to recognize the need for more efficient account management, streamlined billing, and a more simplified approach to their day-to-day operations. Additionally, the company needed help navigating the complexities of the Microsoft ecosystem, including which services would make sense for their line card.
Growing frustrated with obstacles such as bureaucratic processes and long solution times with other providers, Braden was in search of a partner that could:
- Understand its business and bring new ideas to the table
- Match the company with service offerings that best fit the needs of the business
- Help unravel the complex Microsoft ecosystem
- Understand its eligibility when it came to qualifying for rebates
When the Braden team recognised their current partnerships with other IT solutions providers weren’t meeting their needs, the company turned to Pax8. Braden started to reap the benefits almost immediately.
“We treat Pax8 as an extension of our team, and we can lean on them to navigate areas for us, be that in support, marketing, engineering or expertise. We can just make one phone call or put in one ticket, and we’ll get a quick response. We know they’re going to look into it, and they’re going to help us.”
— John Fitrzyk, Director of IT Services, Braden Business Systems
Automation increases efficiencies with leading PSA tools and simplified billing
As time passed, Braden began to see other gains from the Pax8 partnership that it hadn’t expected. Not only did Pax8 immediately act as a helpful partner that elevated Braden on the technical side, but it also saw value in the ongoing education and training Pax8 provides.
The Pax8 Marketplace offers seamless integrations with leading PSA tools that MSPs rely on every day. This intrigued IT services company Open Approach, which found the integration features a “huge value-add” for its operations.
“Pax8 saves us time by syncing agreements and providing an interface that’s easy for our company to complete transactions.”
— Devon Klooster, Project Manager, Open Approach “The amount of reconciliation that we had to do used to be a full-time job. It was someone’s job for probably a week, closing the month out to reconcile everything. Now that’s all done for us, and that has a huge impact operationally on the back office. We now use those resources on the technical team, not just administrative overheads.”
— John Fitrzyk, Director of IT Services, Braden Business Systems Solution: boosting team capabilities
Digacore was also looking for a new way to support its clients in the healthcare and financial sectors with managed IT services and consultation. They quickly realised the value of a Pax8 partnership went far beyond licence provisioning. “Pax8 is really that central point that helps us consolidate a lot of different vendors and things that we use, as well as giving us information and ultimately helping us grow our business.”
— Jacob Berezin, Director of Sales and Business Development, Digacore At Pax8, providers are more than a transacting client; they are a business partner, and that is clear from the personalised support Digacore and Braden have received. 24/7 technical support keeps clients protected and operational, and dedicated account managers encourage partners to consider solutions that best fit their needs.
When it comes to navigating the complexities of Microsoft, Pax8 leads the charge, offering Azure Demystification sessions, bootcamps, and more. This in turn enables MSPs to confidently offer their clients these applications and tools with ease.
“It seems like the people we work with within the organisation really care about the partners that they’re dealing with, and they take it on a very personal approach where they want to make sure that the partner succeeds. That enables us to pick the right solutions for our partners.”
— Jacob Berezin, Director of Sales and Business Development, Digacore Pax8 Professional Services enhance MSP growth
The Pax8 Professional Services adds extra bandwidth to busy IT teams looking to support projects in migrations, infrastructure, security, and more. They take care of the heavy lifting so partners can spend more time focusing on growing their business, and not worrying about IT. Braden, Digacore, and Open Approach have all been able to improve their customer service, boost their sales, and augment their productivity. “Staffing up engineering resources can be troublesome when we have one-off projects for which we need some additional expertise or hands on deck, and the Professional Services team at Pax8 has been phenomenal every time we’ve leaned on them.”
— John Fitrzyk, Director of IT Services, Braden Business Systems
But those three partners aren’t alone. Just in 2022 alone, the Pax8 Professional Services team handled over 15,000 projects involving Azure deployments, Azure Active Directory setup, migrations to Microsoft 365 from previously on-premise systems and maximisation of Microsoft’s overall potential.
Education and enablement help MSPs stay ahead
When the Microsoft New Commerce Experience (NCE) was rolled out, many MSPs were worried and unsure about what to do and how it would affect their business and their clients. Pax8 offered webcasts, training sessions, and other educational materials to ensure all partners had the smoothest transition possible. Through these services, MSPs were able to discover new features, benefits, and opportunities. “Pax8 really helped us break everything down and get us a good platform to really disseminate that information to our clients, both old and new, and help them understand how the changes would affect things.”
— Jacob Berezin, Director of Sales and Business Development, Digacore Education opportunities don’t stop at NCE. Pax8 offers in-person and virtual events, plus on-demand and live courses through Pax8 Academy.
Learn more about Microsoft’s New Commerce Experience on the Pax8 blog.
“The Pax8 team’s knowledge about the licencing, feature sets, and troubleshooting for Microsoft in general is top-notch and a very valuable resource that we like to utilise.”
— Devon Klooster, Open Approach Results: the power of Pax8 and Microsoft
Pax8 simplifies the complexities of Microsoft and amplifies our partners’ capabilities to support the needs of their clients. The Pax8 and Microsoft pairing sets MSPs up for success from sales to support and everything in between.
“We’ve grown 40% year over year and basically doubled in size in the past three years on the IT division side.”
— John Fitrzyk, Director of IT Services at Braden Business Systems “Between 2022 and 2023 we’ve doubled, or even more than doubled, the amount of Microsoft licencing that we’re using.”
— Jacob Berezin, Director of Sales and Business Development, Digacore See how you can power up your business with Pax8 and Microsoft.
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“Pax8 is really that central point that helps us consolidate a lot of different vendors and things that we use, as well as giving us information and ultimately helping us grow our business.”
Jacob Berezin
Director of Sales and Business Development
Digacore