Pax8’s industry-leading platform and support offerings drive growth for Aussie MSP
Problem
Labour intensive and time-consuming processes stunt growth and service offerings
On the verge of major growth, Business IT 365 (BIT 365) was confronted with significant challenges when it came to licensing, billing, and automation. Mired by manual processes with no integration in place, BIT 365 was losing valuable time and money, spending hours on tasks that could have been streamlined.
According to Gorgi Serovski, Director of BIT 365, the original distributor approached the partnership as purely transactional, and was unable to offer the level of service required to support BIT 365’s goals for its clients or future growth ambitions.
Known for its commitment to building strong, personal relationships with clients, regardless of size, BIT 365 sought a partner that would offer not only seamless integration, but also worked in close alignment, to provide expertise and mentorship as well as solutions.
“Our goal was to enhance efficiency and satisfaction for our clients, while fostering a more collaborative relationship with our partners.”
Gorgi Serovski, Director of Business IT 365.
Solution
Productivity increased with industry-leading solutions and support
Pax8’s streamlined billing and provisioning has proven to be a time-saving boon for BIT 365. The increased efficiency allows BIT 365 to allocate more valuable time to delivering top-tier products and services to their clients.
Additionally, as a rapidly expanding MSP, this reclaimed time enabled the company to focus on strategy, upskilling, and additional education to meet its growth objectives.
“The streamlined billing, automated provisioning, and integration the Pax8 Marketplace facilitates has led to an increase in both visibility and efficiency.”
Gorgi Serovski, Director of Business IT 365
The growing MSP can trust in assistance from Pax8 when technical issues arise. The issues are promptly attended to, while ensuring minimal downtime for BIT 365’s end users. This approach fosters a strong and trusting rapport with BIT 365’s clients, keeping them supported and up to date with the latest technology, all while saving time and maximising productivity.
“Whenever Business IT 365 requires assistance, Pax8 is there to support us immediately. We are confident that working together with Pax8, we can quickly address any issues through its partner tech support available 24/7.”
Gorgi Serovski, Director of Business IT 365.
Benefit
A partnership to foster growth
BIT 365 also benefits from the Pax8 Professional Services and Pax8 Academy. The expansive knowledge and expertise offered by the Pax8 team equips the BIT 365 team with not only the tools needed to deliver world-class solutions to their clients, but also with a deep understanding of the solutions offered and mentorship to help drive its growth trajectory.
Through BIT 365’s active participation in the events and briefings hosted by Pax8, it has acquired the tools and skills to flourish within a highly competitive industry.
“It’s more than just the business coaching Pax8 provides; it’s the camaraderie and community this partnership fosters that provides value on top of value.”
Gorgi Serovski, Director of Business IT 365
Results
Growth on the horizon
Since partnering with Pax8, BIT 365 has been gaining efficiency and delivering increased value to its end-user clients. According to Serovski, this is as a direct result of Pax8 and BIT 365’s shared determination to confront challenges and disrupt the MSP landscape.
“This partnership has been a transformative experience for our business, and we’re looking forward to a future of continued growth and success.”
Gorgi Serovski, Director of Business IT 365.
About Business IT 365
Founded in 2020, Business IT 365 specialises in providing customised IT solutions for small-to-medium businesses through a comprehensive managed services model. Our services are tailored to meet the specific needs of small to medium-sized entities, offering premier digital support and solutions without the exorbitant costs. We empower Sydney SMBs to realise their growth potential with our cutting-edge IT solutions and continuous support, enabling them to outperform their competition through technology.
We are renowned for our dedication to establishing strong, personal relationships with our clients, regardless of their size, and prioritise alignment with the Essential Eight framework. We approach each client engagement as a partnership, guiding them through an educational process tailored to their needs.