Acelink Technology, a growing managed service provider (MSP), faced growing pains during its shift to managed IT from more than a decade in telco.
With a lean team of three, it needed a way to accelerate its ambitious vision for growth. A prior engagement with their previous distributor for Microsoft licences wasn’t efficient, nor did it integrate with their Autotask system.
Time-consuming manual provisioning was putting undue stress on Acelink’s operations. It left them little in the way of margins on products like Microsoft 365 and without a way to scale.
How Pax8 Helped
Aaron Mitchell, Acelink’s Business Owner, decided to explore Pax8 after hearing positive buzz in the Australian MSP community. He discovered a wide breadth of products the Pax8 Marketplace offers, so he decided to give us a try.
By partnering with Pax8, he immediately saw benefits from seamless licence management integration with Autotask. Beyond automation, he also discovered he could enable the business growth he envisioned with help from Pax8 Academy.
Initially, Mitchell attended a session on a whim, but he found it to be a turning point for the business. Pax8 Academy offered actionable insights that go beyond generic training, delivering knowledge on profit and loss, MSP operational best practices, understanding of industry standards and education on refining reporting systems. Aaron was so inspired by the content that he revamped Acelink’s entire reporting package, integrating Autotask with Xero to allow detailed financial insights into the company’s operations.
With the insights gained from Academy sessions, Acelink was able to streamline their operational framework. The newfound clarity in financial reporting meant they could easily facilitate better decision making and improve their overall financial standing.
