As Microsoft Copilot evolves into a unified platform for productivity, automation and solution development, MSPs have an opportunity to deliver even greater value to customers. The New Microsoft Copilot features capabilities like Code, Autopilot and enhanced AI governance, helping customers streamline work, automate processes and realize measurable business outcomes from their AI investments.
A Unified Copilot Experience with Endless Possibilities
Microsoft Copilot is being reimaged as a unified platform that creates a simpler way to use AI in everyday work. On September 25, 2026, Microsoft announced three new capabilities within Microsoft Copilot available on the homepage: Home, Code and Autopilot, which combines chat, delegated work, document creation, automation and solution building into a single interface. Instead of switching between multiple tools, users can access everything seamlessly.
The new experience is built around three core capabilities:
- Home: A centralized workspace where Chat, Cowork and Office applications come together.
- Code: A new capability that allows users to build solutions, dashboards, workflows and automations using natural language.
- Autopilot: An always-on AI agent capable of managing recurring tasks and long-running projects on a user’s behalf.
Home: Work Happens in One Place
With Home, users can quickly move from asking a question to creating a document, building a spreadsheet model or developing a presentation without leaving Copilot. Now, Copilot and Cowork are at your fingertips with a smoother experience between gaining quick information via Chat and delegating work with Cowork. With the power of Word, Excel and PowerPoint directly in the Copilot experience, even more can be accomplished without switching between applications and tabs.
Copilot Code: Turning Ideas into Business Solutions
One of the most exciting additions to Microsoft Copilot is Code, which enables users to create dashboards, workflows, applications and automations using natural language within the same Copilot platform instead of relying solely on developers. Users can describe the solution they need and Copilot helps build it within a secure, governed Microsoft environment.
Autopilot: AI That Works Alongside Your Team
Microsoft’s new Autopilot (formally Scout) is an always-on agent that moves beyond assistance and into consistent execution. Rather than waiting for prompts, Autopilot can monitor projects, manage recurring activities, follow up on tasks and continue working across Teams, Outlook, documents and workflows in the background.
FinOps for AI: Maximizing Value from AI Investments
As organizations expand their use of AI and usage models have changed, there is a new need for visibility to manage consumption, spending and outcomes. Usage and licensing go hand-in-hand with how you interact with Copilot. A user subscription license gives you easy access to Copilot in Chat and across the Office apps through the Auto setting. Auto weighs accuracy, speed and cost on each request to route to the Large Language Model (LLM) best suited for the job. Agentic work requires usage-based billing that lets you have full control to choose models and match cost to value, with more complicated prompts requiring more credits to complete. Cowork, Code, Autopilot and frontier models like Astra and Fable all run on usage-based billing.
Why It Matters
Together, these innovative capabilities help MSPs guide customers from AI experimentation to real-world business impact while creating opportunities to deliver higher-value services, strengthen customer relationships and drive long-term growth.
Copilot will continue to evolve to make it even better. Enjoy having first access to these updates via the Frontier Program before it is rolled out to the public, and don’t forget to give your customers a chance to try Copilot for 30 days and see how their business transforms.
