Success in the managed services provider (MSP) business takes more than merely providing products to your clients. Business IT 365 (BIT365), a Sydney-based MSP, had big goals for their business. But they faced operational bottlenecks with their distributor. Manual billing, licensing and provisioning processes drained time and resources. And they needed support to develop their team’s skills and build out services.
“Our goal was to enhance efficiency and satisfaction for our clients while fostering a more collaborative relationship with our partners,” explained Gorgi Serovski, Director of Business IT 365.
How Pax8 Helped
BIT365 found Pax8 at just the right time and offered the MSP solutions they were looking for, all in one place. Pax8 helped BIT365 first transform their operations by automating key processes like billing and provisioning.
“The streamlined billing, automated provisioning and integration the Pax8 Marketplace facilitates has led to an increase in both visibility and efficiency,” Serovski said.
Next, consistent partner support from Pax8 helped BIT365 ensure technical issues were resolved swiftly, with minimal disruption for end-users. This reliability strengthened BIT365’s reputation and built trust with clients.
In addition, Pax8 provided access to Academy and Professional Services. Academy empowered BIT365 to develop their team’s skills and deepen product knowledge, while Professional Services helped expand their team’s capacity with new services.
BIT365 also actively participated in Pax8-hosted events, gaining insights and building community with other MSPs. This holistic support has helped BIT365 evolve from a service provider into a strategic technology partner.
