Office 365 Adoption
helps businesses to unlock the value of their investment in the Microsoft suite by increasing user knowledge of Office 365 applications, which in turn can help to drastically reduce internal help desk calls.
The automated self-service Office 365 Adoption portal can be branded by the partner or customer, and provides access to an extensive library of resources that include:
- An Office 365 Department Guide
- A Level 1-2 self-service help desk
- An Office 365 adoption plan
- A life-long end-user communication plan
- Quick start guides
- Step-by-step walkthroughs
- Business scenario identification
- Bite-size videos
Office 365 Adoption also provides reporting features that give your team insight on how many calls were resolved through the platform and statistics on what your teams are (and should be) learning about.