You’d be surprised to find out just how much smoother day-to-day operations can be when you team up with the right cloud partner.
With legacy distribution, running an MSP practice can sometimes feel less like a walk in the park and more like running a marathon while carrying sandbags. Outdated technologies and inefficient processes often overcomplicate and slow down the day-to-day work of MSPs, making it harder for them to achieve their business goals. But it doesn’t have to be that way!
The Top 3 Pain Points for MSPs
We’ve identified three of the biggest daily struggles MSPs face, to show you how making the switch to Pax8 can make those headaches disappear.
1. Manual Billing
Many MSPs are inundated with so many different bills from different vendors for different clients that it’s easy to see how their staff can get overwhelmed. Without the help of automations or integrations, most MSPs have to handle the billing process manually, creating hours of extra work for their team. Sometimes, firms even have to divert employees to solely work on managing invoices. Going the manual route also opens the door for human errors, creating even more work and damaging client relationships.
“Our accounting department loves Pax8, because they no longer have to manually consolidate the billing.”
“The Pax8 Platform simplifies monthly, annual, and usage-based billing and is integrated with industry-leading PSA tools like ConnectWise Autotask, and more. Through automation, it eliminates the need to do any manual processing and results in Pax8 partners saving 7 to 10 hours per month. Rather than dealing with a pile of different invoices from different sources, Pax8 consolidates everything into a single, easy-to-read invoice every month that visually reports on your month-over-month revenue and margin.”
Craig Campbell, President at Skycamp Technologies, said, “Our accounting department loves Pax8, because they no longer have to manually consolidate the billing.”
2. Slow Provisioning
Time is money, especially for MSPs facing provisioning delays which cause them to lose money and client confidence. In a digital world where everything is expected instantly, there’s no time to waste on inefficient processes that can prevent your clients from getting the solutions they need set up as quickly as possible. Unfortunately, that’s exactly what many MSPs must deal with daily with traditional distributors who don’t treat provisioning as a priority.”
“The Pax8 technology has made everything self-serve for us and our clients. They gave us an efficient licensing operation and ongoing management capabilities that simplify our purchasing and provide us with great support,” states Brant Flint, Sales Manager at TrueIT.
3. Unresponsive Support
System and software issues don’t always happen during business hours, but whatever the time, they do always need a speedy resolution. Sadly, many distributors fail to provide the quick and reliable support necessary to reduce the impact of sudden problems. Ill-trained or outsourced IT support can often leave MSPs still scrambling for answers. Even worse, the support may not respond at all, potentially letting serious issues snowball for hours or days before being resolved.
The impact of slow support can be devastating for not only end clients but also for MSPs and their operations as well. Without an open, reliable line of communication for support, it can feel like your distributor is leaving you in the dark.”
“Pax8 is instant in their help and response to us.”
Pax8 offers live, US-based 24/7 technical support from dedicated service delivery managers. We’re there for our partners whenever they need us — no matter what. Communication is key and our partners enjoy constant access to a friendly team of responsive support experts, trained on the ins and outs of every vendor and solution we offer.
Daniel Johnson, President at machineLOGIC, says, “When we have an engineer onsite helping a customer, we need the license number for the product we are setting up right away to complete our service. Pax8 is instant in their help and response to us.”
Do These Frustrations Sound Familiar?
If you find yourself identifying with any of the pain points above, it may be time to re-think how you handle distribution. You’d be surprised to find out just how much smoother day-to-day operations can be when you team up with the right cloud partner.
Look no further than Pax8, the born-in-the-cloud distributor that delivers simplified billing, rocket-fast provisioning, superior support and so much more as part of the Pax8 experience. If you’re thinking about giving your cloud business a boost, check out everything our partner program has to offer.
