{"id":42388,"date":"2023-11-29T21:28:16","date_gmt":"2023-11-29T21:28:16","guid":{"rendered":"https:\/\/www.pax8.com\/en-us\/?page_id=42388"},"modified":"2026-09-15T14:22:10","modified_gmt":"2026-09-15T14:22:10","slug":"partner-terms","status":"publish","type":"page","link":"https:\/\/www.pax8.com\/en-us\/terms\/partner-terms\/","title":{"rendered":"Terms: Partner Terms – EN"},"content":{"rendered":"\t\t
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Terms<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Pax8 Partner Terms<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Effective September 15, 2026.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1. Introduction.<\/h4>

The Pax8 Marketplace is where you can find, buy, sell, deploy and manage software and technology products. The Pax8 Marketplace includes products in categories like cybersecurity, continuity, infrastructure and operations, AI Products and Features (defined below in Section 6), business intelligence, IT management and business automation (Products). Products can take many forms, including professional services, software as a service, infrastructure as service, and AI Products and Features. The Pax8 Marketplace also includes the technology, features, and functionality that power search, quoting, billing, provisioning, and deployment (Platform). References in these Terms to the Pax8 Marketplace include both Products and the Platform.<\/p>

These Pax8 Partner Terms set out your rights and responsibilities as a Pax8 Partner and apply to your use of the Pax8 Marketplace and use or resale of any Products. By becoming a Pax8 Partner, you are agreeing to these Pax8 Partner Terms and any other terms applicable to you (more on that below).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2. Other Terms that May Apply.<\/h4>

There are many ways to use the Pax8 Marketplace. Below are some of the other rules that may apply to you depending on how you use the Pax8 Marketplace and on what you buy from Pax8 (Additional Terms). We refer to the Pax8 Partner Terms, our Privacy and AI Notice<\/a>, and the Additional Terms collectively as the Terms.<\/p>

a. Pax8 Voyager Alliance<\/span>. Pax8 Voyager Alliance is our Partner program. All Partners are automatically enrolled in Pax8 Voyager Alliance. For more information, please read the Pax8 Voyager Alliance Program Guide<\/a>.<\/p>

b. Specific Product Terms<\/span>. You and your customers must accept and comply with the end user license agreement or other specific product terms applicable to the Products (Specific Product Terms).<\/p>

c. Pax8 Direct Customer Terms<\/span>. If you are purchasing Products for your own internal use, the Pax8 Direct Customer Terms apply to you. You can read them here<\/a>.<\/p>

d. Pax8 Vendor Terms<\/span>. If you are selling your Products in the Pax8 Marketplace, the Pax8 Vendor Terms apply to you. You can read them here<\/a>.<\/p>

e. Pax8 Professional Services Terms<\/span>. If you purchase services supplied by Pax8, the Pax8 Professional Services Terms apply to you. You can read them here<\/a>.<\/p>

f. API and Integration Documentation<\/span>. If you use Pax8\u2019s APIs, integrations or MCP Server, or create your own integrations, there are terms and documentation that may apply to you. You can find more information here<\/a> and in the Integrations Hub in the Pax8 Marketplace.<\/p>

g. Pax8 Beta and User Research Terms<\/span>. If you participate in research, development, or testing opportunities offered by us, including Early Access Offerings and Research, the Pax8 Beta and User Research terms apply to you. You can read them here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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3. Your Account<\/h4>

To become a Pax8 Partner, you need to complete the sign-up form and create an account with Pax8 that is associated with a valid email address and a valid form of payment.<\/p>

Make sure you provide accurate information about your account and your business. We may conduct a credit check, sanctions check, and\/or other background check as part of the verification process. We can also reject a request to establish an account for any reason and can suspend your account or access to the Pax8 Marketplace.<\/p>

You are solely responsible for (i) maintaining the confidentiality and security of your account login and password, and (ii) all activities that occur in connection with your account, regardless of whether the activities are authorized by your or undertaken by you, your employees or a third party. You must notify Pax8 immediately of any unauthorized use of your account, or any other actual or potential breach of security. You acknowledge and agree that we are not responsible or liable for unauthorized access to your account. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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4. Your Rights and Responsibilities.<\/h4>

As a Partner you are granted the right to promote, resell, and provide Marketplace Products to your customers for their internal business use, in the permitted territories listed on our website<\/a>. Your customers may not resell or further distribute Marketplace Products.<\/p>

We will provide login credentials and instructions for accessing the Pax8 Marketplace. You may only allow your employees, consultants, or independent contractors to access your account and the Pax8 Marketplace, you may also provide limited access for your active customers. You must ensure that login credentials are kept secure at all times. You must notify us immediately of any unauthorized use of your account or security breaches. Pax8 disclaims all liability for any unauthorized activity in your account.<\/p>

You are solely responsible for any non-Marketplace Products that you sell to or incorporate into your services to your customers, including when we provide functionality for you to include them in quotes. We shall not be responsible for the supply, licensing, provisioning or support of non-Marketplace Products.<\/p>

You are also responsible for ensuring that your customers comply with our and any third-party vendor product terms when they access or use the Pax8 Marketplace or Marketplace Products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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5. Quoting and Ordering.<\/h4>

You are solely responsible for all quoting and ordering for your customers through the Pax8 Marketplace, including ensuring that orders are accurate and are correctly submitted. We shall not be liable for any costs or losses resulting from inaccurate, incorrect, or incomplete orders, or any delays or failures by you in submitting orders or renewals.<\/p>

We reserve the right to reject any orders or renewals in our sole discretion. We may discontinue or reduce the availability of any or all Products upon 30 days\u2019 notice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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6. AI.<\/h4>

a. General<\/span>. The Pax8 Marketplace offers AI functionality, including traditional AI, generative AI and AI agents that may be able to take autonomous or semi-autonomous action (AI Agents). We refer to AI Agents, AI functionality, traditional AI and generative AI as AI Products and Features. We are committed to transparency, fairness, and accountability in how we use AI Products and Features in the Platform. For more information, please visit our Trust Center<\/a>. AI Products and Features can produce output that is inaccurate, incomplete, biased, or fabricated. The performance of AI Products and Features can vary depending on context and input quality and may fail in ways that are difficult to detect or anticipate. You are solely responsible for evaluating suitability, implementing appropriate safeguards, and ensuring adequate human oversight of AI Products and Features and any output generated by AI.<\/p>

b. Delegated Access<\/span>. This section applies if you authorize or use AI Agents to access and perform certain functions in your account, such as signing in, creating or modifying carts, and placing orders. If you delegate access to an AI Agent, you are expressly authorizing the AI Agent to act on your behalf in your account. Actions taken by an AI Agent with delegated access will be treated as authorized by you. You are solely responsible for the conduct of AI Agents in your account and in the Pax8 Marketplace, including ongoing review and monitoring. You must promptly notify Pax8 of any issues or incidents relating to an AI Agent. Pax8 may restrict or terminate an AI Agent\u2019s access to your account or the Pax8 Marketplace at any time for any reason.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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7. Fees, Billing and Payment Terms.<\/h4>

a. Fees<\/span>. You can find the fees for Products in the Pax8 Marketplace. Pax8 Voyager Alliance may specify other fees applicable to Partners. We will provide you with thirty (30) days\u2019 notice of any increase in fees. We reserve the right to decrease fees without advance notice. We may suggest retail prices for Products, but you are solely responsible and liable for the pricing you set for your customers.<\/p>

b. Customer Billing<\/span>. Your payment obligations to us must be satisfied regardless of your customers’ billing or collection status. Unless you are using our billing service, you are solely responsible for billing your customers. You will provide any requested information to enable us to provide accurate billing, including customer details and usage.<\/p>

c. Billing<\/span>. We will invoice you monthly for new subscriptions, recurring fees, non-recurring fees, and any fees for purchase or use of Products not previously billed. Payments are due as specified on the invoice, subject to the terms of Pax8 Voyager Alliance, unless expressly agreed otherwise.<\/p>

d. Payment Method and Payment Terms<\/span>. You must provide and maintain a valid payment method. We will charge your payment method automatically when payment is due. Credit card payments in certain regions may incur a surcharge. The amount of surcharge, if any, will be specified on your invoice. Payment Terms may vary as specified by Pax8 Voyager Alliance or announced on the Pax8 Marketplace.<\/p>

e. Billing Disputes<\/span>. Disputes must be raised within 30 days of the invoice date by submitting a support ticket with the invoice number and explanation of the discrepancy. Any disputes must be based on reasonable grounds. Unreasonable disputes shall be subject to the original due date.<\/p>

f. Past Due Amounts<\/span>. If you fail to pay any undisputed amounts within 15 days of the due date, we may suspend or terminate your account and cease accepting new orders. We may charge 1.5% interest per month on past due amounts, or the highest rate permitted by law. You are responsible for all collection and legal fees related to payment defaults.<\/p>

g. Taxes<\/span>. All fees are exclusive of taxes. We may include applicable taxes on invoices unless you provide a valid exemption certificate. You are liable for any taxes due and must indemnify us against any tax obligations. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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8. Term and Termination.<\/h4>

a. Term<\/span>. Our Terms are effective upon your appointment as a Partner and continue until terminated. You are also liable for any minimum subscription terms that apply to any of the Products, which will auto-renew unless otherwise specified or are terminated prior to renewal.<\/p>

b. Termination for Breach<\/span>. Either party may terminate these Terms if the other party breaches a material term or condition and fails to cure the breach within 15 days of written notice specifying the breach.<\/p>

c. Termination for Insolvency<\/span>. We may terminate your account if we believe you may become subject to bankruptcy or insolvency proceedings, direct control by a trustee, receiver, or similar authority, or are otherwise unable to pay your fees.<\/p>

d. Immediate Termination<\/span>. We may suspend or terminate your account, and\/or terminate these Terms immediately if your account is used for deceptive, fraudulent, or illegal activity, you violate confidentiality obligations, you violate our intellectual property usage terms, you are abusive to our employees, or if required by law.<\/p>

e. Effect of Termination<\/span>. Upon termination:<\/p>