In 2020, Pax8 set out to create something the IT channel had never seen before. Realizing that certain partner needs weren’t being met amid shifts in the industry landscape, Pax8 developed the next evolution of cloud management software – Pax8 Pro. This new service would make partners’ jobs easier, allowing for more integrations, security, automation, insight, and overall, more efficiency.
Pax8 knew that working closely with partners and involving them heavily in the development process was the only way to achieve these goals. And so, they assembled some of their most trusted partners and formed a Partner Advisory Council (PAC) to help drive the creation of key features and provide feedback, suggestions, and advice on the entire platform experience.
Before development had even started, machineLOGIC was involved in pivotal conversations with Pax8 around the future of the cloud and identifying opportunities to enable greater efficiency. As a strategic Pax8 partner, machineLOGIC was invited to take part in the PAC.
Members of the PAC were given early access to Pax8 Pro, with the chance to suggest and try out the new capabilities. Almost immediately, machineLOGIC was impressed by and excited for several of the new features.
One of the largest benefits machineLOGIC saw in Pax8 Pro was access to Microsoft security reporting with GAP analysis. This tool automatically identifies users or client environments at risk based on multi-factor authentication (MFA) usage. This information is available with an aggregate view across all clients making it easy to identify and prioritize vulnerabilities.
With this increased visibility into security practices, along with the ability to set standardized policies for MFA and encryption, machineLOGIC knew Pax8 Pro would allow for better and easier optimization, reinforcing their focus on client security.
Another feature that stood out to machineLOGIC was the new automation and PSA syncing abilities, which allow for more efficient user management by eliminating many steps in the traditional service ticket workflow. With Pax8 Pro, partners can easily perform tasks like creating new users and automatically assigning onboarding/offboarding checklists, all without leaving the platform.
Previously, machineLOGIC would manually create and assign onboarding checklists, but with these tasks being automated, their engineers now have 25% more time to spend on revenue generating activities.
One of the challenges machineLOGIC found in traditional cloud management was that there seemed to be a large gap between the capabilities of remote monitoring and management (RMM) tools and PSA tools, making it difficult to manage a client’s entire environment efficiently. With Pax8 Pro in place, machineLOGIC quickly realized it was the missing tool that MSPs needed to fill that gap.
Because Pax8 Pro allows for deeper PSA synchronization and integrations with Microsoft Azure, MSPs don’t have to juggle as much between different platforms and logins, making for a faster and more efficient management process.
With greater visibility into security gaps, automations that cut hours of work, and integrations that allow for seamless management, Pax8 Pro gave machineLOGIC some of the core benefits that they wanted to see from the next evolution of Pax8.
Through their involvement with the PAC, machineLOGIC played a crucial role in shaping a tool that could provide a boost to not only their business, but to the entire IT channel. Together, Pax8 and the PAC developed innovative features that represent the future of cloud management: Pax8 Pro.
Founded in 2001 and based in Denver, Colorado, machineLOGIC is an award-winning managed IT service provider, delivering professional services expertise and cloud, security, and collaboration solutions to small and mid-sized companies. machineLOGIC believes that simplicity, innovation, and the best people are the keys to every successful business. Organizations and their people need simple, secure, and reliable IT solutions to achieve their business goals and an expert team to guide them every step of the way. machineLOGIC can transform companies and help them embrace the modern cloud workplace to scale their business, meet compliance goals, and drive growth.
Pax8 simplifies the way organizations buy, sell, and manage cloud solutions, empowering our partners to achieve more with cloud technology. Our born-in-the-cloud platform modernizes the channel’s cloud journey with consolidated billing, automated provisioning, and industry-leading PSA integrations. And our technology is backed by a partner experience that provides responsive support alongside the education and resources you need to grow your cloud business.
Master the details you need to run a successful MSP. By course end you’ll be able to make business decisions based on financials, optimize your service delivery, and establish a repeatable sales process.
What You’ll Learn:
– Establishing service delivery standards
– Understanding Profit and Loss (P&L) statements
– Driving profitable growth
Who Should Enroll:
– MSPs with less than 5 employees
– An MSP less than 2 years old
– A solo shop looking to grow