{"id":1412,"date":"2021-06-17T20:59:00","date_gmt":"2021-06-17T20:59:00","guid":{"rendered":"https:\/\/www.pax8.com\/future-blog\/xcaas-8x8-need-to-know\/"},"modified":"2023-05-17T15:04:06","modified_gmt":"2023-05-17T15:04:06","slug":"xcaas-8x8-need-to-know","status":"publish","type":"post","link":"https:\/\/www.pax8.com\/blog\/xcaas-8x8-need-to-know\/","title":{"rendered":"XCaaS from 8&#215;8: What you need to know"},"content":{"rendered":"<p>Learn about XCaaS from 8&#215;8, the Pax8 vendor\u2019s newest offering.<\/p>\n<p>As businesses and the IT channel continue to adapt to all the changes that came from the events of last year, one area they\u2019ve had to focus on is improving communications models to optimize and enhance their employee and customer experiences. <a href=\"https:\/\/www.ringcentral.com\/lp\/contact-center-customer-experience.html\" target=\"_blank\" rel=\"noopener\">Forty-one percent of customers<\/a> have stopped using a product or service after having to repeat themselves over and over, or after being passed from agent to agent!<\/p>\n<p>Traditionally, the two pieces of cloud communications \u2014 Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) \u2014 were separate, creating major boundaries between digital interactions and digital communications. Once these solutions were moved off-prem, companies had to deal with disparate solutions and data, making it hard for them to have a comprehensive view of their employees and customers.<\/p>\n<p>To respond to the new needs of businesses and uniquely deliver on a single platform, 8&#215;8 is excited to announce <a href=\"https:\/\/www.8x8.com\/products\/all-in-one-communications\" target=\"_blank\" rel=\"noopener\"><strong>Experience Communications as a Service<\/strong><\/a> \u2014 XCaaS for short.<\/p>\n<h2>Introducing XCaaS from 8&#215;8<\/h2>\n<h3>So, what exactly is XCaaS?<\/h3>\n<p>XCaaS is a cloud communications deployment model that erases the boundary between UCaaS and CCaaS.<\/p>\n<h4 class=\"grn-bg\">All-in-one communications. All on one platform.<\/h4>\n<p>XCaaS solutions \u2014 collectively referred to as the <em>X Series<\/em> \u2014 helps to support every aspect of your business.<\/p>\n<p><strong>Business Phone: <\/strong>Leverage cloud private branch exchange (PBX) to more effectively onboard employees, manage and scale your voice services.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Team Chat: <\/strong>Easily access your conversations with your contacts, whether they are your colleagues on the same phone system or an external chat application.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Contact Center: <\/strong>Connect and collaborate with agents, employees, and customers with ease.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Video Conferencing:<\/strong> Securely hold video conferences with reliable connectivity and dozens of easy-to-use features.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>SMS: <\/strong>Tap into cloud-based calling to cut costs and give your employees more tools to collaborate with colleagues and support customers.<strong> \u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Analytics: <\/strong>Make timely, data-driven decisions with clear, aggregated analytics across all of your cloud communications from 8&#215;8\u2019s single platform.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Integrations: <\/strong>Bring voice, video, and chat to the applications you use every day with an array of business application integrations, including Microsoft Teams, Dynamics 365, Azure, and more.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>APIs: <\/strong>Create more engaging customer experiences at scale with SMS, chat apps, video, and voice APIs.<\/p>\n<h3>What does XCaaS do?<\/h3>\n<p>In short, 8&#215;8 XCaaS erases the boundary between siloed solutions to bring employee and customer communications together.<\/p>\n<p><strong>Enable <\/strong>company-wide collaboration and global telephony with shared real-time presence and seamless transfers between voice, video, and chat interactions.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Rely <\/strong>on consistent, global service delivery backed by a platform-wide SLA covering business communications and contact center.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Administer <\/strong>and analyze centrally with a single configuration console, single-pane system-wide monitoring, and cross-platform analytics and insights.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Set<\/strong> employees and customers free by connecting them with a single app for all modes of communication \u2014 voice, video, chat, contact center, and more \u2014 running on the 8&#215;8 Open Communications Platform in the cloud.<\/p>\n<p><strong>Embed<\/strong> contextual global communications into platforms, including Microsoft Teams and Salesforce, and integrate with the enterprise ecosystem.<\/p>\n<h2>What XCaaS means for businesses<\/h2>\n<p>Help your SMB clients join the group of businesses benefitting from having a unified solution. According to <a href=\"https:\/\/www.metrigy.com\/\" target=\"_blank\" rel=\"noopener\">Metrigy<\/a>, those using an integrated, cloud unified communications and contact center solution from a single vendor reported:<\/p>\n<p><strong>\u2022<\/strong> Nearly 100 percent revenue improvement<\/p>\n<p><strong>\u2022<\/strong> 14 percent cost decrease<\/p>\n<p><strong>\u2022<\/strong> 57 percent customer experience rating improvement<\/p>\n<p><strong>\u2022<\/strong> 37 percent agent efficiency improvement<\/p>\n<h3>8&#215;8 XCaaS features &amp; functions<\/h3>\n<p>8&#215;8 XCaaS addresses today\u2019s dynamic, critical workplace requirements by offering:<\/p>\n<p><strong>High availability platform<\/strong> ensures consistent, global service delivery across all employee and customer communications backed by the industry\u2019s only platform-wide, financially backed SLA. Delivers the highest levels of security, privacy, compliance, and data residency adherence through a single framework and policy.<\/p>\n<p><strong>Company-wide collaboration<\/strong> offers one organization-wide directory with shared real-time presence and seamless contextual transfers between voice, video, and chat interactions.<\/p>\n<p><strong>Unified administration<\/strong> provides a single provisioning and configuration console for all employee communications along with single pane system-wide monitoring and reporting and mix and match user types.<\/p>\n<p><strong>Shared integrations<\/strong> deliver a single integration framework across contact center and cloud communications for more than 50 third-party apps \u2014 including Microsoft Teams \u2014 to simplify the technology footprint and extend it to new use cases and workflows.<\/p>\n<p><strong>Cross-platform analytics<\/strong> provide relatable, cross-platform data sets that deliver real-time insights from every interaction, as well as more powerful AI and machine learning and a complete view of customer journeys across the organization. Managers and supervisors are able to provide real-time feedback using advanced natural language processing (NLP), machine learning, and AI.<\/p>\n<h2>Businesses that are perfect for XCaaS<\/h2>\n<p>Identifying the right types of businesses that you should target for XCaaS might seem a little tricky, but you can get an idea of who to target if they meet one or more of the following:<\/p>\n<p>1. Customers and prospects with on-premises telephony (PBX installed but haven\u2019t migrated to the cloud)<\/p>\n<p>2. Greater than 100 telephony extension\/seats<\/p>\n<p>3. Multiple locations with branches across the country and\/or various countries<\/p>\n<p>4. Distributed workforce \u2014 look for companies that have or want to implement remote working<\/p>\n<h2>Learn more about XCaaS<\/h2>\n<p>XCaaS from 8&#215;8 opens up a world of possibilities and efficiencies that will greatly benefit businesses looking to revitalize and evolve their employee and customer experiences. Here are some resources you can access to learn more about 8&#215;8 XCaaS:<\/p>\n<p><a href=\"https:\/\/www.8x8.com\/events\/fy22q1-grow-your-business-power-of-x?utm_source=pax8_blog&amp;utm_medium=text_link&amp;utm_campaign=8x8_sponsored&amp;utm_term=XCaaS&amp;utm_content=XCaaS_webinar\" target=\"_blank\" rel=\"noopener\"><strong>Webinar | Grow your business to the power of X<\/strong><\/a><strong>:<\/strong> Join the 8&#215;8 Channel Team on July 15, 2021 as they share the value of XCaaS. Partners will learn about the benefits XCaaS can deliver to their customers, how to identify opportunities, and an overview of all of the resources available to help them be successful with 8&#215;8 and XCaaS.<\/p>\n<p><a href=\"https:\/\/www.8x8.com\/university\" target=\"_blank\" rel=\"noopener\"><strong>8&#215;8 University<\/strong><\/a> provides both paid and free self-paced and instructor-led courses to help you better understand the features and functions of 8&#215;8 XCaaS, integrations, and more.<\/p>\n<p><a href=\"https:\/\/www.pax8.com\/en-us\/pax8-events\/\" target=\"_blank\" rel=\"noopener\"><strong>Pax8 Mission Briefings<\/strong><\/a> feature special presentations and demos for 8&#215;8 and XCaaS.<\/p>\n<p><a href=\"https:\/\/www.8x8.com\/products\/all-in-one-communications?asset=jq9fg6u3jmk3h9knmip2dg5aot\" target=\"_blank\" rel=\"noopener\"><strong>8&#215;8 X Series Data Sheet<\/strong><\/a> breaks down the different 8&#215;8 X Series service plans.<\/p>\n<h2>About 8&#215;8<\/h2>\n<p>8&#215;8 cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration, and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For more information, visit <a href=\"https:\/\/www.8x8.com\" target=\"_blank\" rel=\"noopener\">8&#215;8.com<\/a>.<\/p>\n<p>Are you ready to get started with XCaaS from 8&#215;8? Schedule a call with a Pax8 Solutions Consultant today.<\/p>\n<p><a class=\"btn-primary\" href=\"\/blog\/contact-pax8\">Schedule a call<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn about XCaaS from 8&#215;8, the Pax8 vendor\u2019s newest offering. As businesses and the IT channel continue to adapt to all the changes that came from the events of last year, one area they\u2019ve had to focus on is improving communications models to optimize and enhance their employee and customer experiences. Forty-one percent of customers [&hellip;]<\/p>\n","protected":false},"author":141,"featured_media":205,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[8,2,6,4,9],"tags":[],"class_list":["post-1412","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-advisors","category-business-management","category-communications","category-msp","category-telco-agents"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>XCaaS from 8x8: What you need to know - Pax8 Blog<\/title>\n<meta name=\"description\" content=\"It\u2019s time to erase the boundaries between UCaaS and CCaaS. 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