{"id":1336,"date":"2020-10-07T04:26:00","date_gmt":"2020-10-07T04:26:00","guid":{"rendered":"https:\/\/www.pax8.com\/future-blog\/making-the-case-for-ucaas-and-ccaas\/"},"modified":"2023-05-17T01:32:06","modified_gmt":"2023-05-17T01:32:06","slug":"making-the-case-for-ucaas-and-ccaas","status":"publish","type":"post","link":"https:\/\/www.pax8.com\/blog\/making-the-case-for-ucaas-and-ccaas\/","title":{"rendered":"Making the case for UCaaS and CCaaS"},"content":{"rendered":"

MSPs of all sizes should consider adding UCaaS and CCaaS offerings to their tech stack. Here\u2019s why.<\/p>\n

Why UCaaS and CCaaS Make Sense for MSP Stacks<\/h2>\n

It\u2019s no secret that two of the top business priorities across the business world in 2020 have become enabling remote collaboration and improving the customer experience (CX). And two of the best IT solutions for empowering these initiatives? Unified Communications as a service (UCaaS) and Contact Center as a Service (CCaaS).<\/p>\n

UCaaS<\/a> integrates communication and collaboration tools\u202f\u2014 such as VOIP calling, video conferencing, screen sharing, instant messaging, and file sharing \u2014\u202finto a single cloud interface, empowering employees to work together from anywhere.<\/p>\n

CCaaS<\/a> unifies and routes customer communication channels \u2014 such as phone, online chat, web forms, text, and social media \u2014 to provide\u202fa seamless, holistic customer experience,\u202foptimized with AI and analytics.<\/p>\n

Unfortunately, many managed service providers (MSPs) have historically avoided fully embracing UCaaS and CCaaS in their tech stack because they often have different purchasing models than most other cloud-based solutions. However, the advantages that UCaaS and CCaaS can bring to your clients\u2019 productivity, remote work enablement, resiliency, and CX make these solutions worth pursuing. (And you might just be surprised by the financial benefits!)<\/p>\n

With that in mind, here are six reasons why MSPs should take the plunge into offering UCaaS and CCaaS solutions to clients.<\/p>\n

Get more done.<\/h3>\n

UCaaS and CCaaS are both designed around a core goal of improving employee productivity. By providing a single interface for working together across the full range of collaboration methods, UCaaS allows teams to collaborate seamlessly, in the methods they are most comfortable with. No wasted time jumping around from app to app or trying to track down files from another system. Everything is streamlined in one place.<\/p>\n

We\u2019ll discuss this in more detail below, but CCaaS also boosts productivity by optimizing efficiency through intelligence and automation.<\/p>\n

Empower remote work and multi-site locations.<\/h3>\n

Gartner reports that a whopping\u202f88% of business organizations<\/a> world-wide mandated or encouraged all employees to work from home at the start of the pandemic. And, while we don\u2019t know what the future of work holds, it\u2019s clear that remote work is here to stay in some capacity.<\/p>\n

As location-agnostic cloud solutions, UCaaS has become a leading tool to enable companies to collaborate remotely, while CCaaS empowers contact centers to operate as distributed teams. And for businesses that are still working in offices or hope to return next year, these solutions support multi-site deployments much more nimbly than on-premises systems of old.<\/p>\n

Ensure business continuity.<\/h3>\n

One of the biggest “aha” moments that businesses experience when researching UCaaS and CCaaS solutions is the built-in redundancy and disaster recovery capabilities that these solutions provide. Whether it\u2019s a global pandemic or just a plain old snow day, cloud-based collaboration solutions allow business to continue seamlessly, wherever employees are based.<\/p>\n

Get the guide<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

MSPs of all sizes should consider adding UCaaS and CCaaS offerings to their tech stack. Here\u2019s why. Why UCaaS and CCaaS Make Sense for MSP Stacks It\u2019s no secret that two of the top business priorities across the business world in 2020 have become enabling remote collaboration and improving the customer experience (CX). And two […]<\/p>\n","protected":false},"author":141,"featured_media":34,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6,4],"tags":[],"class_list":["post-1336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communications","category-msp"],"acf":[],"yoast_head":"\nMaking the case for UCaaS and CCaaS - Pax8 Blog<\/title>\n<meta name=\"description\" content=\"MSPs of all sizes should seriously consider adding UCaaS and CCaaS offerings to their tech stack. 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