John Walters oversees Pax8 Service efforts, while helping drive product development and training efforts to better serve Pax8 channel partners.
John Walters is an experienced IT and telecommunications operations leader who brings industry knowledge and expertise in customer experience and business efficiency.
In his role as Vice President of Service Operations at Pax8, John will manage the strategic direction of the company’s service delivery and technical support. John brings more than 20 years of experience managing technical, multi-tiered support teams in the IT and telecommunications industries. He has extensive experience providing service delivery for large multinational companies. Prior to joining Pax8, John was a senior director for Wipro, a leading global IT, consulting, and business process services company. In his role, he managed several teams of IT professionals globally who were responsible for providing data center transition and IT support services within the public sector. At Level 3 Communications, he was responsible for VoIP deployment across North American and Europe, managing service delivery and operations support. Throughout his career, John held various management positions supporting global teams for AT&T, Bell Labs, Lucent Technologies, and Avaya.
John holds a BA in Telecommunications and Electrical Engineering and a bachelor’s degree in Business Administration.