Jesse Taylor oversees the Pax8 Service Delivery and Support teams, driving process automation to streamline customer engagement and deliver enterprise-class service.
With over 18 years working in Information Technology, Jesse has a solid technical background specializing in Automation, Virtualization, Networking, and Hosted Service Delivery.
Throughout his career he has worked as a system/network administrator, is a highly requested Technical Instructor, and has taken the lead on technical support and engineering teams in both public and private sectors. He has extensive experience working in datacenter operations, business continuity services, and infrastructure architecture as a lead technical engineer for CGI, Inc. [NYSE:GIB]. As Director of Technology for Trumbull, Connecticut he was responsible for the Technology Department which managed all the computer systems, data, and telecommunications for the entire municipality.
Now, as the VP of Developer Operations at Pax8, Jesse oversees both Operations and Support. Through process creation and working closely with the Pax8 developers to improve automation in service and support delivery, he aims to provide a superior customer experience. Jesse has a reputation for being a genuine problem-solver and is an invaluable team leader.